Appendix A - Software and Firmware Update
How to Update App
Download the latest handset application from the appropriate web store for your platform. Some
handy links are listed below. Also be sure to keep the firmware and Mobile App up to date on your
device to receive continuous improvements.
iOS APP store (Web Link)
Android APP store (Web Link)
Android APK file direct DL (Web Link)
How to update Firmware (FW)
Please download the latest firmware from the FLIR web site here.
(http://www.flir.com/suas/duo/software)
Duo Firmware Upgrade Procedure
Instructions:
1) Connect to the Duo with the Bluetooth application and make note of all your settings. The
firmware upgrade will require resetting the camera settings to defaults.
2) Download the latest firmware update from http://www.flir.com/suas/duo/software
3) Connect the Duo to your computer via miniUSB
a) The Duo will appear as a removable storage device on your computer
b) Drag & drop latest firmware (.ITM file) onto the Duo camera
c) Connect to the Duo over Bluetooth via the FLIR UAS App
d) Follow the automated in-app prompts to update device FW
i. Do not restart camera during FW update
ii. This step can also be initiated through “Settings” -> “About” -> “FW Upgrade
Version”
e) After the device reboots, connect again over Bluetooth via the FLIR UAS App
4) Confirm that the correct FW has been uploaded by again viewing the “Settings” -> “About” tab.
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