Free2Move eSolutions eProWallbox - TROUBLESHOOTING

51
Installation Manual
6 TROUBLESHOOTING
If an error occurs with a charging session in progress, this will be interrupted and
the socket will be unlocked to allow you to disconnect the plug.
The following table provides a list of errors that can occur and the relative
troubleshooting.
If the error persists, please contact Customer Service to receive further information
providing the eProWallbox serial number on the product label or on the Apps.
Error
code /
issue
Error
Description
Troubleshooting
100
Lack of power supply
Check if the eProWallbox circuit breaker is ON.
Check that the CN1 cabling is correct.
Check the voltage in CN1.
101
Overheating
Disconnect the Type 2 cable, wait for the temperature to fall, then the error will clear itself.
In order to restart the charging session, plug in the cable again.
Make sure that the installation site is compatible with the temperature range (-25°C/+50°C without
direct exposure to sunlight).
102
Communication error
between MCU and
MPU.
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
103
Hardware fault,
ground protection
device error. (GPD
error)
Check the cabling on CN1:
- in single-phase, make sure that ground cable is connected to PE, the Neutral cable is connected to N
and the phase cable to T;
- in three-phase, make sure that the ground cable is connected to PE, the Neutral cable is connected
to N and the phase cables L1, L2 and L3 are connected to R, S, and T.
104
Hardware fault,
residual current
monitor AC error.
(RCM AC trip)
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable).
105
Hardware fault,
residual current
monitor DC error.
(RCM DC trip)
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable).
106
Internal meter error
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
107
PowerMeter (DPM)
communication error
Check that the Modbus conguration on the DPM PowerMeter device is correct, as described in the
manual.
Check the Modbus communication cable wiring on CN12, as described in the manual.
Check that the communication cable used is suitable for Modbus RS485.
Check that the DPM model conguration on PowerUp is correct.
108
Conguration
Error, Rotary switch
position (supply type)
is not consistent with
the DPM/ MID type
Check the position of the rotary switch. If it is not consistent with the 1-ph/3-ph installation, change it
according to the table in the manual, then restart the wallbox.
If the accessories (DPM/MID) are not installed, make sure that the function is disabled in PowerUp.
If the accessories (DPM/MID) are installed, check that the correct model is selected on the PowerUp.
Then restart the wallbox.
109
Master/Slave RS485
communication error
Check the conguration of the master/slave set up from PowerUp
Check that the Master wallbox is available
Check that the wiring of the Modbus communication cable on CN9 and CN10 is as described in the
manual.
Check that the communication cable used is suitable for Modbus RS485.