Free2Move eSolutions eProWallbox - Page 52

52
Installation Manual
Error
code /
issue
Error
Description
Troubleshooting
110
MIDcounter
communication error
Check that the Modbus conguration on the MIDcounter device is correct, as described in the manual.
Check the Modbus communication cable wiring on CN12, as described in the manual.
Check that the communication cable used is suitable for Modbus RS485
Check that the MID model conguration on PowerUp is correct.
300
Inconsistency
between the wallbox
contactor command
and feedback
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
301
Short circuit detected
on the Control Pilot
line.
With the appliance switched o, check that there are is damage and no defects inside and outside the
socket (if so avoid using the appliance and contact Customer Service).
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
302
State E or F set on
the Control Pilot line.
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
303
Control Pilot
disconnected.
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
304
Proximity Pilot
disconnected.
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related, attempt a new charging session (if possible
with another cable)
305
Broken Proximity
Pilot detected.
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related, attempt a new charging session (if possible
with another cable)
306
Diode fault detected
on Control Pilot line
(no -12V).
Attempt a new charging session unplugging and reinserting the cable from both the appliance and
vehicle inlet.
307
Control Pilot
disconnected.
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if possi-
ble with another vehicle or another cable)
308
Inconsistency
between the motor
command and
feedback, or the
motor is in an error
condition.
Attempt a new charging session unplugging and reinserting the cable from both the appliance and
vehicle inlet.
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
309
Motor check
error during EVSE
initialization phase.
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
310
Error detected
before charging (PP
not detected, or
motor fault, or CP not
detected).
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable).