Free2Move eSolutions eProWallbox - Page 53

53
Installation Manual
Error
code /
issue
Error
Description
Troubleshooting
311
Error detected after
charging (motor
fault, or CP not
disconnected).
With the appliance switched o, check that there is no damage and no defects inside and outside the
cable and its connectors (if so avoid using it and attempt charge with another cable).
Check that the cable connectors are fully inserted inside the appliance socket and vehicle inlet.
Check that the problem is not cable nor vehicle related and attempt another charging session (if
possible with another vehicle or another cable).
312
Emergency stop
received from the
MPU.
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
313
Current detected
during charging, with
100% duty cycle on
the Control Pilot line.
Check that the problem is not cable nor vehicle related, attempt a new charging session with another
cable and/or appliance.
315
Current over limit on
phase L1
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
316
Current over limit on
phase L2
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
317
Current over limit on
phase L3
Unplug the cable, if possible lower the power of charge on the vehicle side and attempt a new charging
session.
318
Voltage below a
threshold on phase
L1
The rotary switch is in a three-phase position. Check that the intended installation in three-phase. If
not, select the correct rotary switch position as per Installation Manual.
Check that the voltage on CN1-R is above 196 V. If the voltage is below 196 V, check the electric system
or contact the energy supplier.
319
Voltage below a
threshold on phase
L2
The rotary switch is in a three-phase position. Check that the intended installation in three-phase. If
not, select the correct rotary switch position as per Installation Manual.
Check that the voltage on CN1-S is above 196 V. If the voltage is below 196 V, check the electric system
or contact the energy supplier.
320
Voltage below a
threshold on phase
L3
Check the rotary switch position is consistent with 1-ph/3-ph installation following the table in the
installation manual.
Check that the voltage on CN1-T is above 196 V. If the voltage is below 196 V, check the electric system
or contact the energy supplier.
Display stuck on the
Welcome page
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
eProWallbox won’t
start
Check if the eProWallbox circuit breaker is ON.
Check that the CN1 cabling is correct.
Check the voltage in CN1.
Restart the eProWallbox from the circuit breaker, leaving the eProWallbox switched o for at least
60seconds.
Cable stuck in the
wallbox socket
Turn o the eProWallbox from the circuit breaker, then remove the cable
Suspended Charging
message on the
display, the charging
session is suspended
by the DPM or the
EV. The session may
resume.
Verify that the max power in the DPM power limit section of the PowerUp app is consistent with the
contractual Power value in kW as indicated in the user’s electricity contract. If the value is correct, wait
for the charging session to resume or turn o some home loads.
In the case of 3-ph installation, verify that the electrical loads are well balanced on the phases of the
domestic system.