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Home > Troubleshooting > Error and Maintenance Messages
Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
Follow the instructions in the Action column to solve the error and remove the message.
You can correct most errors and perform routine maintenance by yourself.
Error Message Cause Action
2-sided Disabled The back cover of the machine
is not closed completely.
Close the back cover of the machine until it locks
in the closed position.
The 2-sided tray is not installed
completely.
Install the 2-sided tray firmly in the machine.
Access Denied The function you want to use is
restricted by Secure Function
Lock 3.0.
Call your administrator to check your Secure
Function Lock Settings.
Cartridge Error The toner cartridge is not
installed correctly.
Remove the toner cartridge and drum cartridge
assembly. Take out the toner cartridge, and put it
back in the drum cartridge again. Reinstall the
toner cartridge and drum cartridge assembly in
the machine.
If the problem continues, contact Fuji Xerox
customer service or your local Fuji Xerox dealer.
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine to
another telephone line. If the problem continues,
contact the telephone company and ask them to
check your telephone line.
Cooling Down The temperature of the inside
of the machine is too hot. The
machine will pause its current
print job and go into cooling
down mode.
Make sure you can hear the fan in the machine
spinning and that the exhaust outlet is not
blocked.
If the fan is spinning, remove any obstacles that
surround the exhaust outlet, and then leave the
machine turned on but do not use it for several
minutes.
If the fan is not spinning, disconnect the machine
from the power for several minutes, then
reconnect it.
Cover is Open The front cover is not
completely closed.
Open and then firmly close the front cover of the
machine.
Cover is Open. The fusing unit cover is not
completely closed or paper
was jammed in the back of the
machine when you turned on
the power.
Close the fusing unit cover located inside the
back cover of the machine.
Make sure paper is not jammed inside the back
of the machine, and then close the fusing unit
cover.
Cover is Open. The ADF cover is not
completely closed.
Close the ADF cover.
If the error message remains, press .
Disconnected The other person or other
person's fax machine stopped
the call.
Try to send or receive again.
If calls are stopped repeatedly and you are using
a VoIP (Voice over IP) system, try changing the
Compatibility to Basic (for VoIP).
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