4.4
Returning of Defective Equipment
Defective equipment must be returned to Fujitsu for repair or replacement which requires a Return Material
Authorization (RMA).
If you have purchased TAC support, contact FTAC to assist with equipment failures. FTAC can help with a Unit
Investigation Request (UIR):
Phone: 1-800-USE-FTAC (1-800-873-3822)
Online:
hps://partners.fnc.fujitsu.com (Partners account required)
If you have not purchased TAC support for the product or for issues related to packaging/physical defects, contact
Order Management in Richardson, Texas, to obtain instructions and an RMA number:
Phone: 1-800-525-0303
Email: order_admin@fujitsu.com
Online: hps://partners.fnc.fujitsu.com (Partners account required)
Note: To use the online RMA request tool, establish a Partners account and contact Order Management to have
the RMA request tool added to the account.
Installation
Returning of Defective Equipment
94
Release 1.0 · Issue 1.1, May 2021
Fujitsu and Fujitsu Customer Use Only
To Next Page
Loading...