5. Maintenance
This chapter describes maintenance once the ETERNUS AF starts to be operated.
Periodic Backup
In case of an unexpected problems, important data should be regularly backed up.
• We recommend that you backup important data regularly. If the ETERNUS AF fails
and the data has not been backed up, it may be lost.
Maintenance Service
This section explains the ETERNUS AF maintenance service.
IMPORTANT
When performing maintenance service, the maintenance engineer connects a PC used for maintenance to
the ETERNUS AF. Also, the maintenance engineer may require information that is necessary for performing
maintenance operations. If the maintenance engineer has any requirement, we ask that they be handled.
Maintenance Support Period
The standard maintenance support period for ETERNUS AF is five years from the date of purchase, or is defined in
your service level agreement (SLA). Contact your sales representative for details if you prefer to extend the
period.
57 Operation Guide (Basic)
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