CHAPTER 8: Troubleshooting
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Safety guidelines
While troubleshooting your notebook, follow these
safety guidelines:
• Never remove the memory bay cover or hard
drive bay cover while your notebook is turned
on, while the battery is installed, and while the
modem cable, network cable, and AC power
adapter are connected to your notebook.
• Make sure that you are correctly grounded
before accessing internal components.
• After you complete any maintenance tasks
where you remove the memory bay cover or hard
drive bay cover, make sure that you replace the
cover, reinstall any screws, then replace the
battery before you start your notebook.
First steps
If you have problems with your notebook, try these
things first:
• Make sure that the AC power adapter is
connected to your notebook and an AC outlet
and that the AC outlet is supplying power.
• Make sure that the power cord is firmly
connected to the AC power adapter.
• If you use a power strip or surge protector, make
sure that it is turned on.
Warning
Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your notebook was dropped, or if the case
was damaged. Instead, unplug your notebook and contact a
qualified computer technician.
Help
For more information about troubleshooting, click Start, then
click Help and Support. Type the keyword troubleshooting in the
Search Help box, then press E
NTER.
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