GE HEALTHCARE
DIRECTION 5394227, 12 LOGIQ S8/LOGIQ E8 SERVICE MANUAL
7 - 10 Section 7-3 - Gathering Troubleshooting Data (R1 to R4)
7-3-4 Collecting a Screen Capture with Logs (cont’d)
- Is the issue repeatable?
- Imaging mode, probe, preset/application.
- Media brand, speed, capacity, type.
- Save secondary image capture, cine loop, 4D multi volume loop.
2.) Check System lockup/Include Protected Information.
3.) Select the Destination (storage media or Service directory for remote viewing through InSite) and
click the Store button.
NOTE: Restart the application before resuming clinical scanning.
NOTE: To save to a CD/DVD you MUST select CD/DVD Recordable as the destination device,
otherwise the data is written to the default Export/Service directory on the hard drive. The
Export/Service directory is only used for InSite. It is not intended for images or report storage
use.
For CD/DVD; the system will automatically format if you insert an unformatted disk, gather logs and write
it out to the disk.
The subsequent file is compressed and time stamped. The screen capture is a bitmap which eliminates
the possibility of artifacts from compression.
Double check the media that you made to ensure it contains at least two files as below example.
Figure 7-11 Example of Zipped Trouble Image & Logs File
NOTE: The name of the file includes the name of the system:
log_93448US9_090910_101235.ziplog_computerName_YYMMDD_HHMMSS.zip.
In R3 and later, logs collected via Alt+D are divided in two groups, with and without patient information.
The Alt+D dialog box will request the user to check the box authorizing the inclusion of logs that could
possibly include protected information.
If box is checked, the system will create two log files with the following format name:
• log<SN>_<DATE>_<TIME>.zip
• log<SN>_<DATE>_<TIME>_ProtectedInfo.zip
NOTE: Where <SN> is the serial number, <DATE> is the date in format YYMMDD and <TIME> is the
time in format HHMMSS.
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