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GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad User Manual

GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad
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FlexPay
Encrypting PIN Pad (EPP)
Start-up and Service Manual
MDE-4784D

Table of Contents

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GILBARCO VEEDER-ROOT FlexPay Encrypting PIN Pad Specifications

General IconGeneral
CategoryCash Counter
ManufacturerGILBARCO VEEDER-ROOT
Product NameFlexPay Encrypting PIN Pad
ModelFlexPay
InterfaceRS-232
DisplayLCD
CompliancePCI PED, EMV
Operating Temperature-20°C to +70°C (-4°F to +158°F)
Storage Temperature-40°C to +85°C (-40°F to +185°F)
Humidity5% to 95% non-condensing

Summary

Introduction to FlexPay EPP

Purpose of the FlexPay EPP Manual

Provides start-up, service, and troubleshooting instructions for the FlexPay EPP.

Intended User and Overview

For ASCs, explains EPP meets PCI debit transaction requirements.

Product Configurations and Specifications

Details installation types and product features like PCI compliance.

Required Tools and Related Documents

Lists servicing tools and other relevant manuals.

Abbreviations and Acronyms

Defines technical terms and acronyms used in the manual.

Important Safety Information

Preliminary Precautions and Emergency Shut-Off

Stresses trained personnel, emergency power cutoff, and evacuation procedures.

Safety Symbols, Warnings, and Regulations

Explains warning symbols, signal words, and compliance with codes.

Fuel and Electrical Hazards

Covers fire prevention, electrical safety, and hazardous materials.

Emergency Procedures and Spill Response

Guidance for emergencies, fuel spill actions, and first aid.

Start-up and Service Procedures

FlexPay EPP Start-up Procedure

Step-by-step guide for initial setup and configuration.

EPP Environmental and Battery Specifications

Details operating temperature, storage, and battery life.

EPP Sensors, Tampering, and Service Tool

Explains tamper detection, sensors, and the service tool functions.

Reading Status LEDs and CRIND Diagnostics

Interpreting EPP status via LEDs and performing CRIND diagnostics.

Keypad Testing and Diagnostic Mode Exit

Procedures for performing keypad tests and exiting diagnostics.

Connecting a Laptop for EPP Service

Instructions for connecting a laptop using programming cables.

FlexPay EPP Programming Cable Usage

Details on using the M08743A001 cable for EPP connection.

Standalone FlexPay EPP Programming Cable

Details on using the M08743A002 cable for EPP connection.

Using the FlexPay EPP Mapping Tool

Mapping Tool Overview and Terms

Defines terms and explains backward compatibility.

Downloading and Installing the Update Tool

Steps to acquire and install the single-click update tool.

Installing and Configuring the Mapping Tool

Guide to installing and setting up the EPP mapping software.

Creating and Cloning Key Maps

Process for creating new key maps and cloning existing ones.

Sending Key Maps and Verifying Connections

Procedures for sending key maps and checking EPP cable connections.

Verifying CRIND Software and Preventing ESD

Steps to check CRIND software and ESD safety measures.

Advanced GSM Module

Advanced GSM Description and Configuration

Explains the Advanced GSM's role in TDES mode.

Advanced GSM Troubleshooting Procedure

Steps to diagnose and resolve issues with the GSM module.

Replacing the FlexPay EPP

EPP Replacement for Encore 500/Eclipse Dispensers

Step-by-step guide for replacing EPPs in specific models.

EPP Replacement for Advantage/Encore 300 Dispensers

Guide for replacing EPPs in other dispenser types.

New Features in FlexPay EPP 2.1

Overview of FlexPay EPP 2.1 Features

Highlights new activation switches and removed buttons.

Bezel/POD Changes for FlexPay EPP 2.1

Details physical modifications to bezels/PODs for EPP 2.1.

Troubleshooting Communication Issues

Mapping Tool and Key Functionality Issues

Troubleshooting problems with the mapping tool and key mapping.

Dispenser Model Specific Troubleshooting

Addresses issues for Encore 500/Eclipse and Advantage/Encore 300 models.

Common EPP Operation and Display Errors

Troubleshoots beep issues, cashier messages, keypad labels, and "SmartPad not working".

Unresponsive Keypads and Hardware Issues

Diagnoses dead keypads, connector problems, and reversed dispenser operation.

Troubleshooting Flowcharts

Troubleshooting Flowchart 1: Debit Issues

Visual guide for diagnosing debit transaction failures.

Troubleshooting Flowchart 2: Beep and Debit Issues

Guides through issues with beeps, no debit, and tampered status.

Troubleshooting Flowchart 3: Red LED and RKL Issues

Diagnoses solid red LEDs and Remote Key Loading problems.

Troubleshooting Flowchart 4: Solid Red LED and Tamper Detection

Addresses solid red LEDs and tamper detection via RKL Tool.

Troubleshooting Flowchart 5: Unresponsive Keys and Beeper Issues

Solves problems with unresponsive keys and broken beepers.

Troubleshooting Flowchart 6: "SmartPad Not Working" Message

Guides through resolving the "SmartPad Not Working" error.

Troubleshooting Flowchart 7: Zero Key and Firmware Issues

Addresses problems with the zero key and firmware updates.

Troubleshooting Flowchart 8: Mappable Key Functionality

Diagnoses issues with mappable keys and keypad mapping.

Troubleshooting Flowchart 9: Activation Loss Issues

Guides through resolving FlexPay EPP activation loss.

Troubleshooting Flowchart 10: "Not Activated" Status

Troubleshoots the "Not Activated" status on RKL.

Wiring Diagrams

Wiring: Advantage Series

Provides wiring schematics for Advantage Series dispensers.

Wiring: Encore S Series

Details wiring connections for Encore S Series dispensers.

Wiring: Eclipse Series

Wiring diagrams for Eclipse dispenser models.

Wiring: Encore 300

Wiring schematics specific to the Encore 300.

Wiring: Encore 500 Series

Wiring diagrams for Encore 500 Series dispensers.

FlexPay EPP Heater Option

FlexPay EPP Heater Option Wiring

Wiring diagram for the EPP heater option.