MDE-5422B Latitude™ Owner’s Manual · March 2021 Page 6-1
Preparing for Service Preliminary Steps for Service
6 – Preliminary Steps for Service
This section provides instructions for collecting information on any unit-related problems that
a Gilbarco-trained ASC or Customer Specified Contractor (CSC) will require for servicing.
Providing complete information can shorten the time that the ASCs/CSCs spend in
troubleshooting and enable them to have the correct parts required for service.
Do not attempt to service a Latitude pump/dispenser on your own, without special, qualified
training. Servicing a Latitude pump/dispenser incorrectly could result in severe injury or
death. Only Gilbarco-trained ASCs/CSCs must service a Latitude pump/dispenser.
WARNING
Do not make unapproved modifications to Gilbarco equipment. Doing so could result in
improper equipment operation and violation of state and local codes and could also create
a safety hazard. Consult your ASC/CSC, distributor, or Gilbarco for approved modifications
and kits.
WARNING
Preparing for Service
Appoint an ASC/CSC to efficiently service and maintain your Latitude unit. Gilbarco trains
and certifies ASCs/CSCs to service and maintain the Latitude unit in a safe manner. Warranty
service must be performed by an ASC/CSC only.
Before Making Service Call
Perform the following tasks, before placing a service call:
• Obtain complete information from the station personnel about the p
roblem. Provide any
history that might help (whether the unit has a recurring problem, or the problem has been
observed for the first time, and so on).
• Mention the associated hose number(s) along with the problem.
• Confirm if the tank contains fuel.
• Confirm if the power, pump lights, and circuit breakers are on.
• For electronic units, write down and report any Error Codes (ECs
) displayed.
Describing Problem
Provide the ASC/CSC with a complete and accurate description of the problem, including all
symptoms and ECs. Ensure that you give the service personnel complete and accurate
information. It will ensure faster and potentially inexpensive repairs and keep downtime costs
to a minimum.
To Next Page
Loading...
Need help?
General
