To Next Page

To Previous Page

Users can also capture a Digital Record Trace to record the call for other troubleshooting purposes such as audio quality problems and noise.

Below are the steps to capture the trace:

1. Click on “Start” to start capturing traces. The output result shows “Capturing…”

2. Once the test is done, click on “Stop” to stop the trace.

3. Click on “Download” to download the trace.

Figure 47: Troubleshooting Digital Trunks

After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for furth

assistance if the issue is not resolved:

VoIP Trunks

The VoIP trunks allow the GXW450X to be connected over an IP network via SIP protocol to a VoIP provider or to another device that supports the

trunks.

VoIP trunks can be configured in GXW450X under Web GUI🡪 Trunks🡪VoIP Trunks. Once created, the VoIP trunks will be listed with Provider Nam

Type, Hostname/IP, Username, and Options to edit/detect the trunk.

Click on to add a new VoIP trunk.

Click on to configure detailed parameters for the VoIP trunk.

Click on to delete the VoIP trunk.

Click on to configure DOD.

The VoIP trunk options are listed in the table below.

Type

Select VoIP trunk type to create.

Peer SIP Trunk

Provider Name Configure a unique label (up to 64 characters) to identify this trunk when listed in outbound rules, inbound rules and etc.

Host Name Configure the IP address or URL for the VoIP provider’s server of the trunk.

NAT

Turn on this setting when the gateway is using public IP and communicating with devices behind NAT. If there is a one-way a

issue, usually it is related to NAT configuration or SIP/RTP port support on the firewall.

Disable This

Trunk

If checked, the trunk will be disabled.

Note: If a current “Register SIP trunk” is disabled, GXW450X will send UNREGISTER message (REGISTER message with expires

to the SIP provider.

TEL URI

If the trunk has an assigned PSTN telephone number, this field should be set to “User=Phone”. Then a “User=Phone” parame

will be attached to the Request-Line and TO header in the SIP request to indicate the E.164 number. If set to “Enable”, “Tel:” w

used instead of “SIP:” in the SIP request. The default setting is disabled.

From Domain

Configure the actual domain name. This can be used to override the “From” Header.

For example, “trunk.GXW450X.provider.com” is the From Domain in From Header: sip: 1234567@trunk.GXW450X.provider.co

https://www.grandstream.com/support

Grandstream Networks GXW45 Series User Manual

Questions and Answers: