Call Failure Tone Settings
SIP Trunk Prompt Tone
Prompt Tone Settings tab has been added to the GXW to help users choose which prompt will be played by the GXW during call failure, the follow
voice message responses have been added and can be set to be played for 4XX, 5XX, and 6XX call failures:
The default for 404 and 604 status codes: “Your call can’t be completed as dialed. Please check the number and dial again.”
The default for 5xx status codes: “Server error. Please check your device.”
The default for 403 and 603 status codes: “The call was rejected by the server. Please try again later.”
The default for all other status codes: “All circuits are busy now. Please try again later.”
Additionally, custom voice messages recorded and uploaded in Gateway Settings🡪Voice Prompt🡪Custom Prompt can be used for these failure
responses instead of the default messages.
Figure 59: SIP Trunk Prompt Tone
General Call Failure Tone
Moreover, users also have the possibility to customize the prompt for typical call failure reasons like (no permission to allow outbound calls, busy
incorrect number dialed …etc.).
To customize these prompts users could record and upload their own files under “Gateway Settings 🡪 Voice Prompt 🡪 Custom Prompts” then sel
each one for a specific call failure case under the “Gateway Settings🡪 Call Failure Tone Settings 🡪 General Call Failure Tones” page as shown on th
following figure:
The prompt package should be in tar.bz2, tar.gz, tar.z, tgz, tar, bz2, zip or gz format.
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