UCM6200 Series User Manual
Select failover destination to send callers after pressing 1 upon hearing the
custom prompt.
- Virtual Queue
- Position
Announcement
- Queue Chairman
Refer to Call Center Settings and enhancements section for detailed
information about these features.
Enables dynamic agent login/logout features.
Configure whether the callers will be disconnected from the queue or not if the
queue has no agent anymore. The default setting is "Strict".
• Yes
Callers will be disconnected from the queue if all agents are paused or invalid.
• No
Never disconnect the callers from the queue when the queue is empty.
• Strict
Callers will be disconnected from the queue if all agents are paused, invalid
or unavailable.
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".
• Yes
Callers can always dial into a call queue.
• No
Callers cannot dial into a queue if all agents are paused or invalid.
• Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
If enabled, the UCM6200 will report (to the agent) the duration of time of the call
before the caller is connected to the agent. The default setting is "No".
If enabled, the UCM will replace the caller display name with the Call Queue name
so that the caller knows the call is incoming from a Call Queue.
Enable feature codes option for call queue. For example, *83 is used for “Agent
Pause”
If enabled, the configured PIN number is required for dynamic agent to log in. The
default setting is disabled.
Configure the call destination for the call to be routed to if no agent in this call
queue answers the call.
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