Grandstream Networks UCM6208 - Switchboard; Table 73: Switchboard Parameters; Figure 146: Call Queue Switchboard

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UCM6200 Series User Manual
Switchboard
Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the
menu Call FeaturesCall Queue then press « Switchboard ».
Following page will be displayed:
Figure 146: Call Queue Switchboard
The table below gives a brief description for the main menus:
Table 73: Switchboard Parameters
Waiting
This menu shows the current waiting calls along with the caller id and the option
to hang-up call by pressing on the button.
Proceeding
Shows the current established calls along with the caller id and the callee (agent)
as well as the option to hang-up, transfer, add conference or barge-in the call
using the options button .
Agents
Displays the list of agents in the queue and the extension status (idle, ringing, in
use or unavailable) along with some basic call statistics and agent’s mode (static
or dynamic).