Grandstream Networks UCM6208 - Figure 143: Static Agents Limitation

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UCM6200 Series User Manual
Static Agents limitation:
To guarantee a high level of audio quality with the call queue feature, UCMs will limit the number of static agents
allowed to be assigned depending on the UCM model used. If the user attempts to configure the number of static
agents to be more than the maximum allowed number, a warning message will appear.
Figure 143: Static Agents limitation
The following table lists the maximum number of static agents for each UCM model:
UCM Model
Max Static Agents in Call Queue
UCM6102 and UCM6202
18
UCM6104 and UCM6204
27
UCM6108 and UCM6116
36
UCM6208
60
UCM6510
120
Agents
Agents
Go to “Agents” Tab and Select the available users to be the static agents in the
call queue. Choose from the available users on the left to the static agents list on
the right. Click on to choose. And use UP and Down arrow to select the
order of the agent within the call queue.