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Grandstream Networks UCM630 Series - User Manual

Grandstream Networks UCM630 Series
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Grandstream Networks, Inc.
UCM630X Series
Enterprise-Grade Unified Communication Solutions
User Manual

Table of Contents

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Grandstream Networks UCM630 Series Specifications

General IconGeneral
ModelUCM6301, UCM6302, UCM6304, UCM6308
TypeIP PBX
Max SIP Accounts500
Max Concurrent CallsUp to 300
Max UsersUp to 500
Network InterfacesDual Gigabit Ethernet ports
Supported CodecsG.711, G.722, G.726, G.729, iLBC, Opus
Supported ProtocolsSIP, TLS, SRTP, HTTP, HTTPS, TFTP, SSH, NTP, STUN, RTP/RTCP
Power Supply12V DC, 2A
Operating Temperature0°C to 40°C
Humidity10% to 90% non-condensing

Summary

DOCUMENT PURPOSE

CHANGE LOG

Firmware Version 1.0.2.25

This is the initial version of the firmware.

WELCOME

PRODUCT OVERVIEW

Technical Specifications

Details technical specifications, protocols, codecs, features, and languages.

INSTALLATION

Equipment Packaging

Lists the items included in the UCM630X package for installation.

Connect Your UCM630 X

Provides step-by-step instructions for connecting the UCM630X device.

GETTING STARTED

Use the LCD Menu

Explains how to navigate and operate the UCM630x using its LCD display.

Use the LED Indicators

Describes the function and status indicated by the LED indicators.

Using the Web UI

Details how to access and utilize the UCM's web interface for configuration.

SYSTEM SETTINGS

HTTP Server

Explains system-wide parameters and configuration options for the HTTP server.

Network Settings

Covers configuration of network parameters like LAN, WAN, 802.1X, and Port Forwarding.

802.1 X

Details the IEEE 802.1X standard for port-based network access control.

Static Routes

Allows configuration of static routing for traffic forwarding and failover backup.

Port Forwarding

Explains how to configure port forwarding for the UCM network interface.

ARP Settings

Details the configuration of ARP settings on the UCM630X.

OpenVPN Settings

Allows configuration of UCM630X to use VPN features as an OpenVPN Client.

DDNS Settings

Enables access to UCM630X via domain name instead of IP address.

Security Settings

Static Defense

Provides firewall security configurations to prevent malicious attacks.

Dynamic Defense

Implements dynamic defense mechanisms to block malicious traffic.

Fail2 ban Settings

Offers intrusion detection and prevention for authentication errors in SIP.

SSH Access

Describes how to enable or disable SSH access via Web GUI or LCD screen.

LDAP Server

LDAP Server Configurations

Shows the default LDAP server configurations on the UCM630X.

LDAP Phonebook

Covers using, editing, adding, and importing LDAP phonebooks.

LDAP Client Configurations

Explains how to configure the LDAP client to connect to other LDAP servers.

Time Settings

Automatic Date and Time

Details automatic time synchronization using NTP servers and DHCP options.

Set Date and Time

Explains how to manually set the date and time on the UCM630X.

NTP Server

Describes how to configure the UCM630X as an NTP server for clients.

Office Time

Covers defining office time for call forwarding and inbound rule schedules.

Holiday

Allows defining holiday schedules for call forwarding and inbound rules.

Email Settings

Email settings

Explains how to configure email settings for alerts, voicemail, and notifications.

Email Templates

Describes how to manage email templates for notifications.

Email Send Log

Allows users to check the status and errors of sent emails.

TR069

PROVISIONING

Overview

Introduces Grandstream SIP device configuration via web interface and configuration files.

Configuration Architecture for End Point Device

Explains the three-layer configuration architecture for zero config provisioning.

Auto Provisioning Settings

Details the Zero Config feature for auto-provisioning Grandstream SIP devices.

Discovery

Explains how Grandstream endpoints are discovered automatically or manually.

Managing Discovered Devices

Covers sorting, filtering, and performing operations on discovered devices.

Global Configuration

Global Policy

Applies configurations globally to all Grandstream SIP endpoints on the LAN.

Global Templates

Allows creation and application of custom configuration templates.

Model Configuration

Enables applying model-specific configurations through templates.

Model Update

Supports provisioning all Grandstream SIP devices, including OEM models.

Device Configuration

Allows creating new devices, deleting existing ones, or making special configurations.

EXTENSIONS

Create New SIP Extension

Provides steps to manually create a new SIP extension for users.

Create New IAX Extension

Details how to create a new Inter-Asterisk eXchange (IAX) extension.

Create New FXS Extension

Explains how to create a new Foreign Exchange Subscriber (FXS) extension.

Batch Add Extensions

Covers batch creation of standardized SIP extension accounts.

Search and Edit Extension

Explains how to search and edit existing extensions.

Export Extensions

Describes how to export configured extensions to a CSV file.

Import Extensions

Covers importing extensions from a CSV file for batch configuration.

ANALOG TRUNKS

Analog Trunk Configuration

Details the configuration parameters for analog trunks.

VOIP TRUNKS

VoIP Trunk Configuration

Explains how to configure VoIP trunks, including SIP and IAX types.

Trunk Groups

Allows creating VoIP Trunk Groups for applying settings to multiple accounts.

Direct Outward Dialing (DOD)

Explains how to configure Direct Outward Dialing for connecting to outside lines.

SLA STATION

Create;Edit SLA Station

Covers creating and editing SLA stations for monitoring analog trunks.

CALL ROUTES

Outbound Routes

Discusses configuring outbound rules for external calls initiated by the UCM.

Outbound Blacklist

Allows configuration of blacklists to prevent outbound calls matching specific numbers or patterns.

PIN Groups

Allows applying pin groups to specific outbound routes for security.

Inbound Routes

Inbound Rule Configurations

Covers configuring inbound rules for routing incoming calls.

Blacklist Configurations

Enables and manages the Blacklist feature for all inbound routes.

AUDIO CONFERENCE

Conference Room Configurations

Covers creating, editing, and deleting conference rooms.

VIDEO CONFERENCE

Video Conference

Enables creating, scheduling, managing, and joining video conference calls.

IVR

Configure IVR

Explains how to create, edit, view, and delete IVR configurations.

LANGUAGE SETTINGS FOR VOICE PROMPT

Download and Install Voice Prompt Package

Guides on downloading and installing voice prompt packages in different languages.

Customize Specific Prompt

Allows uploading a single specific customized prompt for IVR.

VOICEMAIL

Configure Voicemail

Covers global setup and management of voicemail configurations for UCM630X extensions.

Access Voicemail

Details how users can access their extension's voicemail via dial codes.

Voicemail Email Settings

Manages voicemail to email delivery settings.

Configure Voicemail Group

Explains how to configure voicemail groups for receiving voicemail messages.

RING GROUP

Configure Ring Group

Describes ring group configuration with different ring strategies for members.

PAGING AND INTERCOM GROUP

Configure Paging;Intercom Group

Explains how to configure paging/intercom groups for announcements.

Configure Private Intercom

Details the configuration for private intercom functionality.

CALL QUEUE

Configure Call Queue

Details the configuration of call queue settings for managing incoming calls.

Call Center Settings and Enhancements

Covers features like virtual queue, position announcement, and callback.

Queue Statistics

Provides detailed call queue statistics for performance analysis.

Switchboard

A GUI tool for call queue monitoring and management.

Global Queue Settings

Allows configuration of feature codes and customization of virtual queue keys.

PICKUP GROUPS

Configure Pickup Groups

Allows users to pick up incoming calls for other extensions in the same group.

MUSIC ON HOLD

Music On Hold Settings

Covers configuring music on hold classes and uploading music files.

PRESENCE

SIP Presence Status

Allows users to advertise their availability status and willingness to receive calls.

FOLLOW ME

To configure follow me

Guides users through configuring the Follow Me feature for call redirection.

SPEED DIAL

Speed Dial Destinations

Allows users to call destinations by pressing one or four digits on the keypad.

DISA

Create New DISA

Explains how to create a new DISA (Direct Inward System Access) for external access.

EMERGENCY

Emergency Calls

Supports configuration and management of numbers to be called in emergency situations.

CALLBACK

Callback feature works as follows

Explains how the callback feature works for managing long distance call costs.

BLF AND EVENT LIST

BLF

Supports BLF monitoring for extensions, ring groups, call queues, etc.

Event List

Allows monitoring of event lists, including local and remote extensions.

DIAL BY NAME

Dial by Name Configuration

Allows users to search for people by first or last name via the phone's keypad.

ACTIVE CALLS AND MONITOR

Active Calls Status

Displays the status of active calls, showing ringing or established calls.

Call Monitor

Enables monitoring of active calls by listening, whispering, or barging.

CALL FEATURES

Feature Codes

Lists and describes call features accessible via feature codes.

Parking Lot

Allows users to create parking lots and their related slots for parked calls.

Call Recording

Allows users to record audio during calls manually or automatically.

Enable Spy

Enables Listen, Whisper, and Barge Spy features for call monitoring.

Shared Call Appearance (SCA)

Shared Call Appearance (SCA) functionality

Allows assigning multiple devices to one extension for call appearance sharing.

Announcement

Announcement

Sets an unskippable audio file to play to callers before routing to a destination.

PBX SETTINGS

PBX Settings;General Settings

Covers global options like CID, ring timeout, call duration, and record prompt.

Extension Preferences

Manages preferences for extensions, including password rules and ranges.

RTP Settings

Details configuration for RTP ports, strict RTP, RTP checksums, and ICE support.

Payload

Covers configuring payload types for audio and video codecs.

Record New Custom Prompt

Allows recording and saving new IVR prompts or custom voice prompts.

Upload Custom Prompt

Describes how to upload a pre-recorded IVR prompt file to the UCM630X.

PBX Settings; Call Failure Tone Settings

Configures voice message responses for various call failure status codes.

General Call Prompt Tone

Allows customizing prompts for typical call failure reasons.

PBX Settings;Recordings Storage

Manages recording storage for call recordings on UCM630X or external devices.

PBX Settings;NAS

Covers adding and backing up recordings to a network-attached storage (NAS) server.

SIP SETTINGS

SIP Settings;General

Configures global SIP settings like realm, UDP/IPv4/IPv6 bind, guest calls, and transfers.

SIP Settings;MISC

Covers outbound SIP registrations, register timeout, and attempts.

SIP Settings;Session Timer

Details session timer settings like force timer, timer, session expire, and min SE.

SIP Settings;TCP and TLS

Covers TCP and TLS configurations for incoming connections and certificates.

SIP Settings;NAT

Configures static IP and port settings for UCM630X behind NAT.

DTMF Mode

Selects the DTMF mode for sending DTMF during calls.

IAX SETTINGS

IAX Settings;General

Covers general IAX settings like bind port, IPv4/IPv6 address, compatibility, and checksums.

IAX Settings;Registration

Details IAX registration options including min/max expire and thread counts.

IAX Settings;Security

Covers security settings like call token, max call numbers, and IP range.

INTERFACE SETTINGS

Analog Hardware

Lists analog hardware ports (FXS, FXO) and their signaling preferences.

DAHDI Settings

Adjusts DAHDI settings to resolve audio delay issues in analog trunk calls.

UCM RemoteConnect

API CONFIGURATION

API Configuration Parameters

Lists API configuration parameters for external billing software access.

New API Queries Supported

Details new API queries for system status, accounts, and trunks.

CTI SERVER

ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS)

CRM INTEGRATION

SugarCRM

Covers the configuration page for SugarCRM integration.

vTigerCRM

Details the configuration page for vTigerCRM integration.

ZohoCRM

Explains the configuration page for ZohoCRM integration.

Salesforce CRM

Covers the configuration page for Salesforce CRM integration.

ACT! CRM

Details the configuration page for ACT! CRM integration.

PMS INTEGRATION

PMS Supported Features

Lists PMS features supported by Mitel, HMobile, and HSC solutions.

HMobile PMS Connector

Explains the communication flow for HMobile Connect PMSI integration.

HSC PMS

Details the communication flow for HSC PMS integration.

Mitel PMS

Illustrates the communication flow for Mitel PMS integration.

PMS API

Connecting to PMS

PMS Features

Room Status

Allows users to create and manage room statuses via the PMS platform.

Wake Up Service

Covers creating and managing new wake-up services.

Mini Bar

Explains how to create new mini bar entries for room service.

WAKEUP SERVICE

Wake Up Service using Admin Login

Guides on setting up wakeup services via admin login.

Wake Up Service from User Portal

Explains how to set up wakeup services using the user portal.

Wake Up Service using Feature Code

Details how to use feature codes to access and manage wakeup services.

ANNOUNCEMENTS CENTER

Announcements Center Settings

Covers settings for the Announcements Center feature.

Group Settings

Allows configuring groups for the Announcements Center.

STATUS AND REPORTING

PBX Status

Monitors the status of Trunks, Extensions, Queues, Conference Rooms, and Interfaces.

Trunks

Displays the status of all configured trunks (Analog, SIP, IAX).

Extensions

Shows the status information for all configured extensions.

Interfaces Status

Displays the connection status for interface/port connections on the UCM630X.

System Status

General

Provides hardware and software information for the UCM630X.

Network

Displays network information including MAC, IPv4, and IPv6 addresses.

Storage Usage

Shows available and used space for configuration, data, USB, and SD card.

Resource Usage

Displays current CPU and Memory usage for resource allocation.

System Events

Alert Events List

Lists system alert events and their corresponding actions.

Alert Log

Lists system messages from triggered events as alert logs.

Alert Contact

Allows administrators to configure email addresses for alert notifications.

CDR

CDR Filter

Filters call reports by date range and criteria.

Downloaded CDR File

Provides descriptions for the format of downloaded CDR files.

Statistics

Provides a visual overview of call reports across a time frame.

Recording Files

Lists all recording files and allows download, deletion, or playback.

USER PORTAL

User Information

Allows users to configure and change personal information and extension features.

Personal Data

Covers access and management of personal data files like voicemail and recordings.

Value-added Features

Provides user access to manage features like Call Queue, Wakeup Service, and CRM.

MAINTENANCE

User Management

Manages user accounts for administrators and extensions for Web GUI login.

User Information

Details parameters for creating new Web GUI user accounts.

Custom Privilege

Allows creating users with different privileges for customization.

Concurrent Multi-User Login

Supports multiple concurrent Web GUI user logins for simultaneous operations.

Change Password

Guides users to change the default Web GUI access password for security.

Change Username

Allows users to change the Super Administrator username.

Change binding Email

Configures binding email for login password recovery.

Login Security

Manages user login timeout, max attempts, ban period, and whitelist.

Operation Log

Allows viewing operation logs of actions performed by Web GUI users.

Upgrading

Details the process of upgrading the UCM630X firmware version locally.

Backup

Covers backing up UCM630X configurations locally or via network.

Backup;Restore

Guides on backing up, uploading, and restoring UCM630X configurations.

Data Sync

Enables automatic daily backup of voice records, voice mails, and CDR via SFTP.

System Cleanup;Reset

Reset and Reboot

Explains how to perform factory reset or reboot the device.

Cleaner

Allows automatic cleaning of Call Detail Reports, Voice Records, and Voice Mails.

System Recovery

Details the process for full system recovery if web UI access is lost.

Syslog

Network Troubleshooting

Ethernet Capture

Captures network traffic packets for analysis.

IP Ping

Allows pinging a target host or IP address to check network connectivity.

Traceroute

Performs traceroute to a target host or IP address for network path analysis.

Signaling Troubleshooting

Includes Analog Record Trace for troubleshooting analog trunk issues.

Service Check

Periodically checks UCM630X health and restarts services if needed.

Network Status

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