Grandstream Networks UCM630 Series User Manual

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UCM630X Series User Manual
Version 1.0.2.25
key to transfer to failover destination.
Custom Prompt
When playing a custom prompt, press 1 to transfer to failover destination.
Destination
Select failover destination to send callers after pressing 1 upon hearing the
custom prompt.
Advanced Settings
- Virtual Queue
- Caller
Announcement
- Queue Chairman
Refer to Call Center Settings and Enhancements section for detailed
information about these features.
Enable Position
Announcement
If enabled, the system will inform callers waiting in the queue of their positions in
line.
Enable Wait Time
Announcement
If enabled, the estimated wait time for the call to get answered will periodically be
announced to the caller. Note: Wait time will not be announced if less than one
minute.
Announcement
Interval
The interval at which caller positions and estimated wait times will be announced.
Enable Agent Login
Enables agent login/logout feature for static agents (supported only on GXP21XX
phones with fw higher than 1.0.9.18).
Leave When Empty
Configure whether the callers will be disconnected from the queue or not if the
queue has no agent anymore. The default setting is "Strict".
 Yes
Callers will be disconnected from the queue if all agents are paused or invalid.
 No
Never disconnect the callers from the queue when the queue is empty.
 Strict
Callers will be disconnected from the queue if all agents are paused, invalid
or unavailable.
Dial in Empty Queue
Configure whether the callers can dial into a call queue if the queue has no agent.
The default setting is "No".
 Yes
Callers can always dial into a call queue.
 No
Callers cannot dial into a queue if all agents are paused or invalid.
 Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.

Grandstream Networks UCM630 Series Specifications

General

Brand	Grandstream Networks
Model	UCM630 Series
Category	Network Hardware
Language	English