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Grandstream Networks UCM6301 User Manual

Grandstream Networks UCM6301
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UCM630X Series User Manual
Version 1.0.2.25
Customizable Auto
Attendant
Up to 5 layers of IVR (Interactive Voice Response) in multiple languages
Telephony Operating
System
Based on Asterisk version 16
Maximum Call Capacity
UCM6301
Users: 500
Concurrent calls (G.711): 75
Max concurrent SRTP calls (G.711): 50
UCM6302
Users: 1000
Concurrent calls (G.711): 150
Max concurrent SRTP calls (G.711): 100
UCM6304
Users: 2000
Concurrent calls (G.711): 300
Max concurrent SRTP calls (G.711): 200
UCM6308
Users: 3000
Concurrent calls (G.711): 450
Max concurrent SRTP calls (G.711): 300
Maximum Attendees of
Conference Bridges
UCM6301
2 Video Conference rooms and up to 12 parties with
1080p HD H.264 and G.711 (assuming 4 video feeds
+ 1 screen sharing)
Voice Conference: Up to 75 parties with G.711
UCM6302
3 Video Conference rooms and up to 20 parties with
1080p HD H.264 and G.711 (assuming 4 video feeds
+ 1 screen sharing)
Voice Conference: Up to 150 parties with G.711
UCM6304
4 Video Conference rooms and up to 40 parties with
1080p HD H.264 and G.711 (assuming 4 video feeds
+ 1 screen sharing)
Voice Conference: Up to 200 parties with G.711
UCM6308
8 Video Conference rooms and up to 60 parties with
1080p HD H.264 and G.711 (assuming 4 video feeds
+ 1 screen sharing)
Voice Conference: Up to 300 parties with G.711
Call Features
Call park, call forward, call transfer, call waiting, caller ID, call record, call history,
ringtone, IVR, music on hold, call routes, DID, DOD, DND, DISA, ring group, ring
simultaneously, time schedule, PIN groups, call queue, pickup group,
paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, speed dial,
call back, dial by name, emergency call, call follow me, blacklist/whitelist, voice
conference, video conference, eventlist, feature codes, busy camp-on/ call
completion, voice control

Table of Contents

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Grandstream Networks UCM6301 Specifications

General IconGeneral
BrandGrandstream Networks
ModelUCM6301
CategoryPBX
LanguageEnglish

Summary

Product Overview

Technical Specifications

Detailed technical specifications including protocols, codecs, features, languages, and upgrade settings for UCM630X series.

Installation

Equipment Packaging

Lists the items included in the UCM630X product package for installation.

Connecting the UCM630X

Step-by-step instructions for powering up and connecting the UCM630X to a network.

Getting Started

Interface Navigation Overview

Overview of interfaces like LCD display and Web UI for initial UCM setup and operation.

Setting Up an Extension

Guides on how to create and configure a SIP extension on the UCM630X.

System Settings

Network Settings Configuration

Details on configuring network parameters like LAN, WAN, 802.1X, and Port Forwarding.

Security Settings

Information on firewall, dynamic defense, Fail2ban, and SSH access configurations.

LDAP Server Configuration

Steps to set up and manage the embedded LDAP server for corporate phonebooks.

Time Settings Configuration

Covers automatic and manual date/time settings, NTP, office time, and holiday configurations.

Email Settings Configuration

Details on configuring email for alerts, voicemail, and other notifications.

Provisioning

Zero Config Overview

Explains the principles and architecture of zero-config provisioning for Grandstream SIP devices.

Auto Provisioning Settings

Details on enabling and configuring auto provisioning methods like SIP SUBSCRIBE, DHCP Option 66, and mDNS.

Global Configuration Settings

Defines global policies and templates applied to all connected Grandstream SIP endpoints.

Model Configuration

Allows applying model-specific configurations to devices using model templates.

Device Configuration

Covers creating new devices, managing discovered devices, and applying configurations.

Extensions

Creating New Extensions

Guides for creating SIP, IAX, FXS extensions, and batch adding extensions.

Extension Management Operations

Covers resetting, searching, editing, exporting, importing, details, notifications, registrations, and SMS.

Analog Trunks

Analog Trunk Configuration

Parameters for configuring analog trunks, including FXO port, trunk name, and advanced options.

PSTN Detection Setup

Guides on detecting busy tone, polarity reversal, and current disconnect via PSTN.

VoIP Trunks

VoIP Trunk Configuration

Details on configuring SIP and IAX trunks, including provider, hostname, NAT, and advanced settings.

Direct Outward Dialing (DOD)

Explains how to configure Direct Outward Dialing for connecting to outside lines.

Call Routes

Outbound Routes Configuration

Steps and parameters for configuring outbound rules based on patterns and trunks.

Inbound Routes Configuration

Guides for setting up inbound routes, including patterns, DID, and destinations.

Audio Conference

Conference Room Configurations

Parameters for creating and managing audio conference rooms.

Conference Call Operations

Instructions for joining, inviting participants, and managing calls during a conference.

IVR

Configure IVR

Steps to create, edit, view, and delete IVR configurations.

Black/White List in IVR

How to restrict extensions reachable via IVR using blacklist or whitelist.

Voicemail

Configure Voicemail Settings

Global settings for voicemail, including greeting time, operator, and message limits.

Accessing Voicemail

Methods to access voicemail using extension or DID, and navigating the voicemail IVR menu.

Ring Group

Configure Ring Group

Parameters for creating and managing ring groups with different ring strategies.

Call Queue

Configure Call Queue

Settings for call queues, including extension, name, strategy, and timeouts.

Queue Statistics

How to access and interpret detailed call queue statistics for performance analysis.

Emergency

Configure Emergency Numbers

Steps to set up emergency numbers, including name, number, trunk, and member notification.

Call Features

Feature Codes Overview

Lists and describes various call features accessible via feature codes.

Parking Lot Management

How to create and manage parking lots for holding calls.

Call Recording

Instructions for manual and automatic call recording and accessing recordings.

Shared Call Appearance (SCA)

Functionality to assign multiple devices to one extension for shared call appearance.

PBX Settings

General PBX Settings

Global PBX settings including general preferences and extension configurations.

RTP Settings

Configuration for RTP ports, strict RTP, RTP checksums, and ICE support.

Voice Prompt Customization

Procedures for recording, uploading, and downloading custom voice prompts.

Call Failure Tone Settings

Customizing prompts for various call failure scenarios.

Recordings Storage Management

Options for storing call recordings on internal or external storage devices.

SIP Settings

SIP General Settings

Global SIP settings including realm, UDP/IPv4/IPv6 binding, and guest call handling.

SIP NAT Settings

Configuration for NAT traversal for external hosts and local network addresses.

IAX Settings

IAX General Settings

Configuration for IAX bind port, IPv4/IPv6 address, compatibility, and security.

IAX Registration Settings

Settings for minimum and maximum registration expiry, and thread counts.

Interface Settings

Analog Hardware Settings

Configuration for FXS ports signaling preference and FXO ports ACIM settings.

UCM RemoteConnect Configuration

Details on configuring the UCM RemoteConnect cloud service for remote access.

API Configuration

HTTPS API Settings

Enabling and configuring API access with username, password, and call control.

CTI Server

Asterisk Manager Interface (Restricted Access)

CRM Integration

SugarCRM Setup

Configuration steps for integrating with SugarCRM.

Salesforce CRM Setup

Configuration steps for integrating with Salesforce CRM.

PMS Integration

PMS Supported Features Overview

Overview of PMS features supported across Mitel, HMobile, and HSC solutions.

Wake Up Service Configuration

How to create and configure new wakeup services.

Mini Bar Setup

Steps to create new mini bar entries and manage consumer goods.

Wakeup Service

Wake Up Service using Admin Login

Procedure to set up wakeup services via the admin login.

Wake Up Service from User Portal

Steps for users to create wakeup services via the user portal.

Wake Up Service using Feature Code

How to enable and use feature codes for wakeup services.

Announcements Center

Announcements Center Settings

Configuration parameters for creating and managing announcement centers.

Group Settings Configuration

Steps to create groups and assign members for announcement delivery.

Status and Reporting

PBX Status Monitoring

Real-time status monitoring for Trunks, Extensions, Queues, and Interfaces.

System Status Information

Overview of hardware, software, network, storage, and resource usage information.

System Events Monitoring

Monitoring system events, logging alerts, and configuring email notifications.

CDR (Call Detail Record)

Accessing, filtering, exporting, and analyzing call detail records.

User Portal

User Portal Login Process

Steps to log into the UCM630X Web GUI using extension number and password.

User Configuration Tabs

Overview of Basic Information, Personal Data, and Value-added Features tabs.

Maintenance

User Management

Creating and managing administrator and extension user accounts.

Firmware Upgrading

Procedure for upgrading the UCM630X firmware locally via TFTP or HTTP.

Backup and Restore

Steps for backing up and restoring UCM630X configurations locally or via network.

System Cleanup and Reset

Options for resetting the device, cleaning logs, and managing USB/SD card files.

Network Troubleshooting Tools

Tools for network troubleshooting including Ethernet Capture, IP Ping, and Traceroute.

Service Check Configuration

Enabling periodic checks of UCM630X service status.

Network Status Monitoring

Viewing active internet connections to troubleshoot connectivity issues.

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