GSD Compuprint 9065 - Page 113

User Manual 9065/9065plus
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MAN10772-00 111
3. The ribbon cartridge is defective
Solution: Replace the ribbon cartridge.
4. A new ribbon is over-inked.
Solution: Replace the ribbon.
Problem: Printin
g
is too li
g
ht or partial characters print
1. The Automatic Gap Adjustment (AGA) setting for the
paper source you are using needs to be changed.
Paper must be loaded for this adjustment to be
effective
Solution: See “Adjusting the Distance of the Print
Head” on page 74.
2. The ribbon guide is seated incorrectly or the
cartridge is not snapped into place.
Solution: Remove the ribbon and reinstall it.
Problem: Ribbon snagging, tearing, or not
movin
g
1. The ribbon is worn
Solution: Replace the ribbon cartridge.
2. The ribbon cartridge is not properly installed
Solution: Remove and then reinstall the same ribbon.
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Configuration problems
Problem: Printer doesn't print or prints wron
g
characters
1. Nothing is printed or the wrong characters print. Solution:
- Ensure the printer cable is attached to the host.
- Check the
p
rinter confi
g
uration settin
g
s.
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Miscellaneous problems
Problem: Printer has no power
1. The power cord is not connected.
Solution: Ensure the power cord is plug into the back
of the
p
rinter and also into the wall outlet.
Problem: Throu
g
h
p
ut of
p
rinter at half s
p
eed
1. The Quiet Print function is set to ON.
Solution: Set Quiet Print to OFF. See “Quiet Printing”
on pa
g
e 74.