A Reports
A–4 Edition October 1998
0 Problem Report for Customers and
Service Technicians
The Problem Report is to be used in cases where gene-
ral hardware and software defects are discovered or
where you find that the products need to be improved.
Do not use the Problem Report to clarify questions on
use or operation! In these cases, contact your regional
Heidelberg Prepress distributor.
Copy the forms before completing them. Fill out the cop-
ies and retain the originals. This ensures that forms will
be available for later use.
■ Specify exact product name
(machine name, software and version).
■ Only ever describe one problem stating the exact con-
ditions under which the problem occurred such as
error messages, serial no. of the machine, modifica-
tion states, the software used and its version etc.
■ Specify sender and customer no./message no., and, if
available, include your phone and fax nos.
Send the Problem Report to your agency or to the
Heidelberg Prepress distributor responsible for your
area. Send the forms to the addresses in Kiel or Esch-
born if you are a member of the world-wide Heidelberg
Prepress service organization.
You will always receive an answer to your Problem
Report.
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