Henry Schein OneStepPlus - Error Messages and Fault Clearance; Common Error Messages and Solutions

User manual
Manual EN V2.00 / 06-2009 49
14. Error Messages und Fault Clearance
Messages are displayed in plaintext and are self-explanatory.
Error Message / Error
Cause
Solution
“Dry Stick“
The test stick wasn’t
dipped completely
Repeat measurement
with a new stick
“Wrong Stick“
A wrong test stick
has been detected
(wrong type)
Use correct test sticks
“Wrong Stick Position“
The stick hasn’t been
pushed into the stick
retainer far enough
New measurement,
place strip in right
position
“No Paper“
Paper roll empty or
printer flap open
Replace paper and
close printer flap
“Battery Low“
Batteries are low
Exchange batteries or
use power pack
“Instrument doesn’t start”
Power supply not
installed or defect
Check whether all
connections are
plugged in and whether
the power socket is
functioning
In case a fault cannot be cleared by the aid of the instructions above,
please contact your Henry Schein Sales representative (16. Customer
service).