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FAQs
Q: If I unplug Hero will I have to reload all the medication information?
A: No. As long as your Hero is connected to a Wi-Fi network, it has access to the
information it needs. If you need to reconnect to Wi-Fi, see the Hero Settings chapter.
Q: Can Hero dispense liquid medications?
A: No. However, you can still use Hero to notify you when to take your liquid medication.
When entering in the medication’s information, select
NO
when asked if it will be
stored in Hero.
Q: Can Hero dispense pills I’ve broken in half?
A: No. However, you can still use Hero to notify you when to take your half pills. When
entering in the medication’s information, select
NO
when asked if it will be stored in
Hero.
Q: How can I get my pills if I lose power?
A: Every Hero has an safety key that you can use to manually open the device and
access your pills. We recommend adding an Uninterruptible Power Supply for
continuous use. See Emergency Access to Medication for more information.
Q: Do I need Wi-Fi to use Hero?
A: Yes, Hero requires a Wi-Fi connection to be set up and used.
Q: Is Hero regulated by the FDA?
A: Yes, Hero is regulated by the FDA as a medical device.
Q: What kind of phone do I need to receive notifications from Hero?
A: You will need a smartphone running Android (5.0 or later) or iOS (10.0 or later).
However, you can still receive dose reminders via text message or direct phone call if
you do not have a smartphone.
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