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Q: Can I use Hero without the app?
A: Yes, you can log in to the Hero Connect Web Portal on your desktop computer.
However, you will not receive many of the helpful notifications that you would when
using the app.
Q: I notice I cannot edit the dosage strength or expiration date of a medication in my
account. Is there a way to do that?
A: To ensure that medications of different dosage strengths or expiration dates do not
get mixed together, you will have to remove the medication in question from your
account and add it back in with the correct information.
For more information on Hero, including additional FAQs, visit
www.herohealth.com/getstarted.
Cleaning
Clean the medication cartridges and cup between refills by:
• Wiping the cartridges and cup with a light alcohol swab or
• Hand washing the cartridges and cup with mild soap and allowing to completely
air dry before using again
WARNING
: Do not put cartridges or cup in a dishwasher.!
Troubleshooting
Q: Why is my adherence listed as something other than 100%?
A: Several factors can affect your adherence rate. Taking pills early, late, or not at all
can change this statistic.!
Q: Hero isn’t able to download changes I’ve made to my account.
A: Check to make sure your Wi-Fi network is up and running, and that Hero is
connected to the correct network. To reconnect to W-Fi:
1. On Hero, press any button.
2. Select
Device Settings
.
3. Select
Connect to Wi-Fi
.
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