February 2016 L000950, Version: 4.0
Page 5-5 Troubleshooting
Flipper Jam
(PC Error Message No. 74, 199)
A card is jammed in the card flipping
area of the Printer.
Open the Printer's Flipping Module
Cover.
Clear any cards in the Flipping Module
by opening the Printers Cover and
using the Forward and/or Back
buttons located on the Printer’s Front
Cover.
Ensure that the Flipper Module can
rotate freely. Close the Printer's
Flipping Module Cover.
Select Resume on the Printer’s Front
Cover to continue printing.
To cancel the print, click Cancel Print
from the Driver's display dialog.
Head Loading
(PC Error Message No. 111)
An unrecoverable error has occurred
during printing.
Reset the Printer and try again. If this
problem persists, call for technical
assistance.
Head Resistance
(PC Error Message No. 6)
The EE setting in Driver for head
resistance is out of range.
Enter a value for head resistance in the
EE settings in the Driver.
Reset the correct value according to
the steps in the Troubleshooting
Section.
If this problem persists, call for
technical assistance.
Head Sensor Error
(PC Error Message No. 8)
The Printhead Temperature Sensor is
not functioning or is not connected
properly.
OR
The Printhead is not cooling properly.
If the problem persists, call for
technical assistance.
Head Voltage Err
(PC Error Message No. 103, 105)
A hardware fault has prevented
setting the correct Printhead voltage.
Reset the Printer and try again.
If this problem persists, call for
technical assistance.
Headlift Error
(PC Error Message No. 102, 103, 104,
105)
This is a problem with the Printhead
Lift or Transfer Roller Headlift.
Reset the Printer and try again.
If this problem persists, call for
technical assistance.
Heater Error
(PC Error Message No. 161)
The Transfer Heater Roller is too hot.
Reset the Printer and try again.
If this problem persists, call for
technical assistance.
Invalid Film
(PC Error Message No. 94, 95, 96,
164, 165, 166)
An unauthorized film is installed in the
Printer.
Get the correct Film from your dealer.
Invalid Password
(PC Error Message No. 136)
Printing disabled at this time.
Press Cancel to abort this print job and
then check security settings at host
computer.
Invalid Ribbon
(PC Error Message No. 93)
An unauthorized Ribbon is installed in
the Printer.
Get the correct Ribbon from your
dealer.
LCD Error Message Cause Solution
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