Hikmicro HM-TM36-LG/D - Chapter 6. FAQ

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Chapter 6. FAQ
Frequently asked questions in device use.
Q:
Why is there no image for CVBS output after the device is powered on?
A:
 Check if the power adaptor is right.
 Check if the cable is well connected.
 Check if the CVBS output is enabled in client software.
Q:
Why cannot the thermal camera module tool connect with the device?
A:
 Check if the serial port is well connected with device cable.
 Check if the baud rate is right, and the device is connected with the right COM port of computer.
 Check if the drive is installed on your computer if you connect the serial port via USB cable.
Q:
How to upgrade the device?
A:
Connect the device with thermal camera module tool, and upgrade the device via the software.
Q:
Why cannot the lens be mounted on the device?
A:
Check if the lens mount is matched with lens base of the device.
Q:
The lens shakes after installation. How to adjust it?
A:
Check if the hoop is fixed, and if rubble ring is added in the lens mount.
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