Calling Hitachi Data Systems customer support
If you need to contact Hitachi Data Systems customer support, please
provide as much information about the problem as possible, including:
• The circumstances surrounding the error or failure.
• The exact content of any error messages displayed on the host systems.
• The exact content of any error messages displayed by Storage Navigator.
• The Storage Navigator configuration information (use the Dump Tool).
• The data in the CCI error log file and trace data (all files in the
HORCM_LOG directory).
• The service information messages (SIMs), including reference codes and
severity levels, displayed by Storage Navigator.
The Hitachi Data Systems customer support staff is available 24 hours a day,
seven days a week. To contact technical support, log on to Hitachi Data
Systems Support Connect for contact information: https://
support.hds.com/en_us/contact-us.html
Troubleshooting
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Command Control Interface User and Reference Guide
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