HM Electronics EOS HD - Page 65

BASE STATION SETTINGS
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5.6.3 Message Center
The Message Center is a central point where messages are congured to be triggered by various events
during designated time periods. Messages can be sent to customers at the speaker post or to crew
members via headset or ceiling speakers.
Some messages are pre-named and pre-recorded, and all messages can be edited and/or re-recorded to
meet specic requirements.
There are three types of messages: Customer Greeter, Reminder and Alert messages. The table on the next
page displays the names and contents of factory pre-set messages, followed by detailed instructions of
how to set up your Message Center.
Note: Before continuing, it is important to consider all possible time periods that Message Center
messages need to be played in the store. Up to 12 time periods can be congured. When you have
determined all of the time periods needed, go to the Schedule Times section of these instructions
to set up the time periods for the store before continuing with the Message Center setup. The
current time and date and store open and close times should also be set before other Message
Center setups.
Customer Greeter messages
Customer Greeter messages are played when a customer arrives at the speaker post. They are typically
used to greet customers and inform them of promotional items. Customer Greeter messages are pre-
named but not pre-recorded, with the following exceptions: the Store Closed message and Pull Forward
message (tandem drive-thrus only). All Customer Greeter messages can be renamed and recorded or re-
recorded to meet store needs.
Reminder messages *
Reminder messages are heard in crew member headsets or ceiling speakers regarding daily tasks.
Reminder messages are congured to play during scheduled time periods. There are 12 pre-named and
pre-recorded Reminder messages that can be named and recorded to meet store needs. There are also
three “Empty” messages that can be named and recorded as needed. Reminder messages can be sent to
all crew members or targeted to specic headsets.
Alert messages *
h Alert messages (audio) are sent to crew members via headset or ceiling speakers to report a
situation that requires attention, such as a door being left open or a customer arriving in the
store. Alert messages heard by all crew members or targeted to specic headsets. There are
six messages that can be triggered by switched inputs (relay contacts) and14 messages that
can be triggered by Network commands.
h Alert messages (email) can also be congured to send to designated email recipients.
* Reminder and Alert Messages can be assigned a Low or High Priority.
Low Priority − Low Priority messages will be interrupted during play if a car arrives at
the speaker post or if a crew member presses the A or B button. Interrupted Low Priority
messages will not play again until the next trigger event occurs.
High Priority − High Priority messages will be interrupted when a crew member presses
the A or B button. Following the interruption, the message will play again.