Honeywell CGW-MB - Troubleshooting

CGW-MB Installation and Users’ Manual | P/N:LS10248-000HW-E | REV.G | JUL/31/2022 35
Troubleshooting Post-Installation Activities
6.2 Troubleshooting
Issues that may occur during the CLSS Gateway mainboard’s operation can be resolved
on your own using the tables below or by contacting Honeywell Technical Support. The
issues can be either LED-indicated issues or other issues.
6.2.1 To Troubleshoot LED-Indicated Issues
When an LED status indicates issues, refer to the below table to determine their possible
fixes.
Table 6.1: LED-Indicated Issues and Possible Fixes
SOM: Power LED-Indicated Issues
Power LED Status Other LEDs’ Status Possible Fixes
OFF All other LEDs are OFF • Ensure that the CLSS Gateway
mainboard board’s power source is
supplying the required 24V DC power.
ON All other LEDs are OFF • Do the following:
1. Remove all the connected cables.
2.Wait for one minute.
3.Reconnect all the cables.
4.Ensure that the CLSS Gateway
mainboard board is getting its 24V
DC power.
If the above steps do not fix the issue,
contact Honeywell Technical Support.
DL2: Trouble LED-Indicated Issues
Trouble LED Status Other LEDs’ Status Possible Fixes
ON and SOLID Amber Any • It is a critical issue. Contact
Honeywell Technical Support.
Flashing Amber once
per second
• DL3 The panel LED is OFF
• DL4 The CLSS Site Manager
LED is flashing once per
second
Check the following and correct if
necessary:
• The cable connections at the
CLSS Gateway mainboard’s port
and at the panel’s port
• The cable connecting the CLSS
Gateway mainboard board and
the panel
Flashing Amber once
per second
• DL3 The panel LED is flashing
once per second
• DL4 The CLSS Site Manager
LED is OFF
Check the following and correct if
necessary:
• Internet connectivity
• Eth1 cable connections at the
CLSS Gateway mainboard board
side and at the panel side
• The Eth1 cable
DL3: Panel LED-Indicated Issues
Panel LED Status Other LEDs’ Status Possible Fixes
OFF • DL2 The Trouble LED is OFF Check the following and correct if
necessary:
• The cable connections at the
CLSS Gateway mainboard board
side and at the panel side
• The Eth2 cable connecting the
CLSS Gateway mainboard board
and the panel