Honeywell CGW-MB - 2: to Troubleshoot Other Issues

CGW-MB Installation and Users’ Manual | P/N:LS10248-000HW-E | REV.G | JUL/31/2022 36
Troubleshooting Post-Installation Activities
Table 6.1. LED-Indicated Issues and Possible Fixes (Continued)
6.2.2 To Troubleshoot Other Issues
If there are issues, which are not shown by the LEDs, refer to the below table to determine
their possible fixes.
DL4: CLSS Site Manager LED-Indicated Issues
CLSS Site Manager LED
Status
Other LEDs’ Status Possible Fixes
Flashing Green every
0.25 second
• DL3 The panel LED is flashing
once per second
• DL2 The Trouble LED is OFF
• Associate the CLSS Gateway
mainboard board with the user
account.
• Ensure that the user account is
active.
• Ensure that the panel’s date and
time are correct.
DL5: Wireless LED-Indicated Issues
Wireless LED Status Other LEDs’ Status Possible Fixes
OFF • DL3 The panel LED is flashing
once per second
• DL4 The CLSS Site Manager
LED is OFF
• Ensure that the WLAN settings in
the CLSS Gateway mainboard
configuration tool are correct.
• Ensure that the building’s IP
network has Internet and CLSS
Site Manager connectivity.
DL6: Mobile LED-Indicated Issues
Mobile LED Status Other LEDs’ Status Possible Fixes
OFF • DL3 The panel LED is
flashing once per second
• DL4 The CLSS Site Manager
LED is OFF
1. On the CLSS Gateway mainboard
board, find the S8 button. To find
the S8 button, refer to
Figure 2.1
.
2. Press the S8 button until the LED
indicator DL6 flashes fast,
indicating enabled mobile
connectivity.
Events-Related Issues
Issue Description Possible Causes Possible Fixes
Panel events are not
displayed on the
Connected Life Safety
Services App
The CLSS Gateway mainboard is
dissociated.
Associate the CLSS Gateway
mainboard board with the user
account.
The user account is not
associated with the CLSS
Gateway mainboard.
Ensure that the user account is
active.
The panel’s date and time are
incorrect.
Ensure that the panel’s date and time
are correct.