Honeywell touchpoint Pro - Page 74

POTENTIAL OPERATING ISSUES
Touchpoint Pro
Pt. No. 2400M2566_1_EN 65 Operating Manual
Error
Code
Message
Possible Cause
Remedial Action
Sys
Fail
Relay
Sys
Fault
Relay
27
Operation failed; the intended
operation is not allowed for the
current I/O Module state.
These errors may
occur if configuration
of the module or its
channels was
interrupted, leaving
the module in an
undetermined state
Depending on the intended operation, either:
Restart the configuration for the module, or
from the configuration screen, remove the
module and restart commissioning, or Force
the module to Normal state
28
The I/O Module could not be
found on the network (unknown
UDID).
Refer to Error 23
Refer to Error 23
29
The I/O Module could not be
found on the network (unknown
SDID).
———//——— ————————//————————
30
Operation failed; I/O Module
state is invalid.
Refer to Error 27
Refer to Error 27
31
State Change operation failed;
could not communicate with I/O
Module.
Potential issue with
the ring network
connection, or
damaged/faulty I/O
Module
1. Check the Active Events screen for any
reported failure of the ring communication. In
this case, refer to Error 37 – Ring
communication failed.
2. Check that the I/O Module is properly seated
on the DIN rail.
3. If the error persists, remove the module and
check for any damage to the connector on the
DIN rail.
4. In this case, it may be possible to move the
module to another slot.
5. If the connector is damaged, contact your
local representative to obtain a replacement
DIN rail PCB assembly.
6. If no damage is apparent to the connector
and the module fails to operate in another slot,
then the module may be faulty. Follow the
procedure in Maintenance, Replace an I/O
Module to replace it.
32
The user could not be added. A
user with the same name
already exists on the system.
User already exists
Create the new user with a different name.
33
User could not be added;
maximum number of 20 users
reached.
The system has the
maximum number of
users
Remove another user so that the new user can
be created.
34
The Username/Password is
incorrect, please try again.
Incorrect user name,
password or access
level
1. Check that the user name and password are
correct.
2. Confirm that the user has the required
access level (see summary in User Interface,
Access Levels).
3. If necessary, create a new user with the
appropriate access level.
35
The Username/Password is
incorrect, please try again.
———//——— ————————//————————
36
Access denied; your current
access level does not allow the
intended operation.
———//——— ————————//————————