Use Hewlett-Packard support services
Use Hewlett-Packardsupport services
w'ww.hp.com/support
If you are unable to find the answer you need in the printed documentation supplied with your product or on
the web, you can contact one of the HP support services listed in the following pages_ if a support service
number is not listed for your country, contact your nearest aulhorized HP dealer for help..
Before calling customer support
I Make su._elhal
• Yourunitisplugged in and lamedon
• Theco_ect printcartridgeisinstalbd ptopo4y
• l_e recommendedpaper isloaded in the i_pelttoy
2 Resetyourunilby unpluggingit and plugging _1in again
3 ff yo_needIo speakIoan HP CusbmerSupportRep_eseetafive:
" Haveyour serlalnumber_eady
• Printa Serf-TestReport
- Be preparedto d_scussyourproNemin delail
4 Be nearyouruniIwhen youcall
PmpemyourUnitforsh_pmen!
!lyou arerequested!osendin yourunitbr service,do the_o_lowing:
• Removetheprintcadridge and p_aceil inan air_igh_bag so itwill haldr/out Dohalsendthep_rintcaIiridge withthe unitunless
ast_edlo do so
• lJyoedo eelhaveIheorlginal packingmalarial,you canrequesia_epiacementpackage set{tomHPCustomerSuppod Shipping
damage causedby improperpackagingis 'notcovered underthewarranty
- lnchde Iheseilemsin thebox:
• A brie{descriplianoIthe symploms(sampleFinis arehelpb!)
- A copy o_your solessiip or proofo| pv_chose(Ioestabfish_hewarrantype_bd)
• Yourname,address,andleJephonenumberwhereyoucon be reacheddurir_g_heday
Count/raglan HPtechnicatsupport
U,S, during wan_nty* 1-800-HP-INVENT
Canada during wan'anty 1-800-HP-tNVENT
Canada postwarranty (877) 621-4722
_ercartcharge)
Mexico 0t-800-472-6684
Mexico iMexico City) 5258 9922
* U S phonesupport_savailab(ein bolhEngtishandSpanish24 hoursa day,7 days aweek (daysand hourso| support
maychangewithoulnalice)
Specificationsand regulatory information 79
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