HP 9000 Series Instruction Manual

Chapter 3 49
100Base-TX Resources
Contacting Your HP Representative
• Save all network log files. Make sure that ERROR and DISASTER
log classes are enabled when log files are collected.
Prepare the formatted output and a copy of the log file for your HP
representative to further analyze.
• Prepare a listing of the HP-UX I/O configuration you are using for
your HP representative to further analyze. Use the ioscan(1M)
command to help collect this information
• Try to determine the general area within the software where you
think the problem exists. Refer to the appropriate reference manual
and follow the guidelines on gathering information for that product.
• Document your interim, or “workaround,” solution. The cause of the
problem can sometimes be found by comparing the circumstances in
which it occurs with the circumstances in which it does not occur.
• Create copies of any Internet or 10/100Base-TX/9000 link trace files
that were active when the problem occurred for your HP
representative to further analyze.
• In the event of a system failure, a full memory dump must be
taken. Use the HP-UX utility savecore(1M) to save a core dump.
Send the output to your HP representative.
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HP 9000 Series Specifications

General

Operating System	HP-UX
Manufacturer	Hewlett-Packard (HP)
Series	9000
Type	Server
Processor	PA-RISC
Memory	Varies by model
CPU	PA-RISC processors
Expansion Slots	Varies by model
Networking	Ethernet
Form Factor	Rackmount
Models	A-Class, D-Class, E-Class, K-Class, N-Class, RP Series, Superdome