5 Status and reporting interfaces
Overview
This chapter describes service level agreements (SLA) status and reporting options.
It is organized as follows:
• “Viewing current SLA status” on page 125
• “SLA status configuration” on page 126
• “Viewing alerts” on page 128
• “Reports” on page 129
• “Notifications” on page 131
• “Location audits” on page 137
Viewing current SLA status
SLA status settings are available for vaulting, premount, mount request, scratch, and
scratch init jobs, and for checkout requests. See Chapter 4 on page 95 for more
information about job types and checkout requests.
You can have two different priorities of checkout request job exceptions:
• SLA measurements for these SLA indicators are based on the SLA configuration.
• If you click SLA Status For All Sites on the Global SLA Status/Reporting menu on
the shortcut bar, the overall SLA status settings measured across all sites and the
site-level SLA status indicators for each site are shown.
Click a site on the Global SLA Status window or go to SLA Status from the site level
to see SLA status indicators. Click Details to see overdue jobs details.
User guide 125
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