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Computer will not respond to keyboard or mouse.

Cause Solution

CAUTION: When attempting to resume from Sleep state, do not

hold down the power button for more than four seconds.

Otherwise, the computer will shut down and you will lose any

unsaved data.

System has locked up. Restart computer.

Computer date and time display is incorrect.

Cause Solution

RTC (real-time clock) battery may need to be replaced.

NOTE: Connecting the computer to a live AC outlet prolongs the

life of the RTC battery.

Reset the date and time under Control Panel (Computer Setup

can also be used to update the RTC date and time). If the problem

persists, replace the RTC battery. See the Removal and

Replacement section for instructions on installing a new battery,

or contact an authorized dealer or reseller for RTC battery

replacement.

To access Control Panel in Windows® 7, select Start, and then

select Control Panel.

To access Control Panel in Windows 10, type control panel in

the taskbar search box, and then select Control Panel.

There is no sound or sound volume is too low.

Cause Solution

System volume may be set low or muted. 1. Check the Computer Setup settings to make sure the

internal system speaker is not muted (this setting does not

aect the external speakers).

2. Make sure the external speakers are properly connected and

powered on and that the speakers' volume control is set

correctly.

3. Use the system volume control available in the operating

system to make sure the speakers are not muted or to

increase the volume.

Poor performance.

Cause Solution

Processor is too hot. 1. Make sure airow to the computer is not blocked. Leave a

10.2-cm (4-inch) clearance on all vented sides of the

computer and above the monitor to permit the required

airow.

2. Make sure fans are connected and working properly (some

fans only operate when needed).

3. Make sure the processor heat sink is installed properly.

Hard drive is full. Transfer data from the hard drive to create more space on the

hard drive.

62 Chapter 6 Troubleshooting without diagnostics

Questions and Answers:

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HP Elite Slice G2 Specifications

General

Bus type	DMI3
Processor cache	6 MB
Processor model	i5-7500T
Processor threads	4
Processor frequency	2.7 GHz
Processor cache type	L3
Processor manufacturer	Intel
Processor boost frequency	3.3 GHz
Number of processors installed	1
Configurable TDP-down frequency	1.7 GHz
ECC	No
Internal memory	8 GB
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	2 x 4 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe
Storage media	SSD
SSD form factor	M.2
Total storage capacity	128 GB
Intel Identity Protection Technology version	1.00
Sustainability certificates	ENERGY STAR
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 630
Maximum on-board graphics card memory	64 GB
Antenna type	2x2
Bluetooth version	4.2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
WLAN controller model	Intel Dual Band Wireless-AC 8260
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	2
Chassis type	USFF
Product color	Black
Country of origin	China
Audio chip	Conexant CX7501
Product type	PC
Motherboard chipset	Intel® Q170
Operating system installed	Windows 10 IoT Enterprise
HP segment	Business
Power supply	90 W