HP MSM3xx

Introduction
HP support
1-11
HP support
For support information, visit www.hp.com/networking/support and for Product Brand,
select ProCurve. Additionally, your HP-authorized networking products reseller can provide
you with assistance.
Before contacting support
To make the support process most efficient, before calling your networking dealer or HP
Support, you first should collect the following information:
Getting started
Get started with your AP by following the directions in the relevant Quickstart or section of
the MSM3xx / MSM4xx APs Installation and Getting Started Guide. Then:
 If operating in autonomous mode, continue with the next chapter in this guide.
 If operating in controlled mode, see Working with controlled APs in the MSM7xx
Controllers Management and Configuration Guide.
Online documentation
For the latest documentation, visit www.hp.com/networking/support and for
Product Brand, select ProCurve.
Collect this information Where to find it
Product identification. On the rear of the product.
Software version. The AP management tool Login page.
Network topology map, including the addresses
assigned to all relevant devices.
Your network administrator.