HP ProLiant DL20 Gen10 Plus

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TroubleshootingTroubleshooting

NMI functionality

Troubleshooting resources

Troubleshooting 169

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Table of Contents3
Illustrated Parts Catalog7
Mechanical Components8
Access Panel Spare Part9
DIMM Guard and M.2 Air Baffle Spare Kit10
Quick-Release Chassis Ear Spare Part11
Drive Blank Spare Parts12
Front Bezel Spare Part13
Energy Pack Holder Spare Part14
Miscellaneous Blank Spare Parts15
System Components16
Drive Backplane Spare Parts18
Power Distribution Board and Cable Spare Parts19
Power Supply Spare Parts20
System Battery Spare Part21
DIMM Spare Parts22
Heatsink Spare Part23
Processor Spare Parts24
System Board Spare Part25
Fan Spare Part26
Drive Cable Spare Part27
Server Options28
Energy Pack Spare Part30
Serial Port Cable Spare Part31
Riser Board Spare Parts32
M.2 SATA SSD Add-In Card Spare Part33
HPE Ns204I-P Nvme os Boot Device Spare Parts34
M.2 SSD Pass-Through Card and Cable Spare Parts35
Chassis Intrusion Detection Switch Spare Part36
Customer Self Repair37
Removal and Replacement Procedures45
Safety Considerations46
Electrostatic Discharge47
Symbols on Equipment48
Rack Warnings and Cautions51
Server Warnings and Cautions53
Preparation Procedures54
Remove the Front Bezel55
Power up the Server56
Power down the Server57
Remove the Server from the Rack58
Remove the Chassis Ear60
Remove the Front Panel Cover62
Remove the Access Panel65
Remove the Riser Cage66
Removing and Replacing the Front Bezel67
Removing and Replacing the Access Panel68
Removing and Replacing a Power Supply Blank69
Removing and Replacing a DIMM70
Removing and Replacing the DIMM Guard71
Removing and Replacing the M.2 Air Baffle73
Removing and Replacing a Drive Blank74
Removing and Replacing the Quick-Release Chassis Ears75
Removing and Replacing the Media Bay Blank76
Removing and Replacing an Expansion Card77
Removing and Replacing a Type-A Storage Controller79
Removing and Replacing a Fan80
Drive Replacement82
Removing and Replacing a Hot-Plug SAS, SATA or Nvme Drive83
Removing and Replacing a LFF Non-Hot-Plug Drive84
Optical Drive Replacement86
Removing and Replacing the Optical Drive from the LFF Chassis87
Removing and Replacing the Optical Drive from the SFF Chassis88
Drive Backplane Replacement90
Removing and Replacing the 2 LFF Drive Backplane91
Removing and Replacing the 2 SFF Drive Backplane94
Removing and Replacing the 4 SFF Drive Backplane95
Transceiver Replacement98
Transceiver Warnings and Cautions99
Removing and Replacing a Transceiver100
Removing and Replacing the Serial Port Blank101
Removing and Replacing the Serial Port102
Removing and Replacing a Riser Board103
Removing and Replacing an Internal USB Device104
Removing and Replacing the Energy Pack105
Removing and Replacing the Energy Pack Holder106
Removing and Replacing the Chassis Intrusion Detection Switch107
M.2 Pass-Through Card Replacement108
Removing and Replacing the M.2 Pass-Through Card109
Removing and Replacing the M.2 SSD from the Pass-Through Card112
M.2 SATA SSD Option Replacement114
Removing and Replacing the M.2 SATA SSD Add-In Card115
Removing and Replacing the M.2 SATA SSD from the Add-In Card117
HPE Ns204I-P Nvme os Boot Device Replacement118
Removing and Replacing the Boot Device119
Removing and Replacing a Boot Device Drive121
Relocating the M.2 Drive Retaining Latches123
Removing and Replacing the Power Distribution Board124
Power Supply Replacement126
Power Supply Warnings and Cautions127
DC Power Supply Warnings and Cautions128
Removing and Replacing a Flexible Slot Power Supply129
Removing and Replacing the Non-Hot-Plug Power Supply134
System Battery Replacement136
System Battery Information137
Removing and Replacing the System Battery138
Heatsink Replacement140
Removing the Heatsink141
Installing the Heatsink143
Processor Replacement146
Processor Cautions147
Removing the Processor148
Installing the Processor152
System Board Replacement157
Removing the System Board158
Installing the System Board164
Re-Entering the Server Serial Number and Product ID168
Troubleshooting169
NMI Functionality170
Troubleshooting Resources171
Configuration and Diagnostic Utilities172
Component Identification176
Front Panel Components177
Ilo Service Port179
Front Panel Leds and Buttons180
Server UID LED181
Using the UID Button to View the Server Health Summary182
Front Panel LED Power Fault Codes183
Rear Panel Components184
Rear Panel Leds185
System Board Components186
System Maintenance Switch Descriptions188
DIMM Slot Location189
DIMM Label Identification190
Drive Bay Numbering191
HPE Basic Drive LED Definitions193
Pcie4 Slot Description194
Riser Board Components195
M.2 SSD Pass-Through Card Components196
HPE Ns204I-P Nvme os Boot Device Components197
Fan Numbering199
Fan Mode Behavior200
HPE Trusted Platform Module 2.0201
HPE Trusted Platform Module 2.0 Guidelines202
Bitlocker Recovery Key/Password Retention Guidelines203
Cabling204
Cabling Guidelines205
Internal Cabling Management207
Storage Cabling208
LFF Non-Hot-Plug Drive Cabling209
LFF Hot-Plug Drive Cabling210
SFF Hot-Plug Drive Cabling212
4 + 2 SFF Hot-Plug Drive with Tri-Mode Controller Cabling216
Energy Pack Cabling219
Storage Controller Backup Power Cabling220
Optical Drive Cabling221
SATA SSD Add-In Card Cabling223
M.2 SSD Pass-Through Card Cabling225
Fan Cabling226
Chassis Intrusion Detection Switch Cabling227
Serial Port Cabling228
Power Supply Cabling229
Specifications231
Environmental Specifications232
Mechanical Specifications233
Power Supply Specifications234
ATX 290 W Non-Hot-Plug Power Supply (92% Efficiency)235
ATX 290 W Platinum Non-Hot-Plug Power Supply (94% Efficiency)236
HPE 500 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply (94% Efficiency)237
HPE 800 W Flex Slot -48 VDC Hot-Plug Low Halogen Power Supply238
Websites239
Support and Other Resources240
Accessing Hewlett Packard Enterprise Support241
Accessing Updates242
Remote Support243
Warranty Information244
Regulatory Information245
Documentation Feedback246

HP ProLiant DL20 Gen10 Plus - Troubleshooting

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