EasyManua.ls Logo

HP ProLiant DL385 G7 User Manual

HP ProLiant DL385 G7
107 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
HP ProLiant DL385 G7 Server
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardwar
e components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 588707-003
February 2011
Edition: 3

Table of Contents

Question and Answer IconNeed help?

Do you have a question about the HP ProLiant DL385 G7 and is the answer not in the manual?

HP ProLiant DL385 G7 Specifications

General IconGeneral
MemoryUp to 512 GB DDR3
Form Factor2U Rack
ProcessorAMD Opteron 6100 Series
StorageUp to 16 SFF SAS/SATA or 6 LFF SAS/SATA
NetworkEmbedded NC382i Dual Port Gigabit Server Adapter
Power SupplyUp to two hot-plug, redundant power supplies
Expansion SlotsUp to 6 PCIe Gen2 slots
RAID SupportHP Smart Array P410
Network ControllerHP NC382i Dual Port Multifunction Gigabit Server Adapter
ManagementHP Integrated Lights-Out (iLO 3)

Summary

Customer Self Repair Program

Parts Only Warranty Service

Details warranty service covering replacement parts only, with mandatory CSR for replacements.

Illustrated Parts Catalog

Mechanical Component Identification

Identifies and lists mechanical components of the server with part numbers.

System Component Identification

Identifies and lists system components, including processors, boards, and drives.

Removal and Replacement Procedures

Required Tools for Service Procedures

Lists essential tools, including screwdrivers and diagnostic software, for maintenance.

Safety and Handling Precautions

Covers electrostatic discharge prevention and server warnings for safe operation and handling.

Server Preparation Procedures

Outlines steps before service, including extending server from rack, powering down, and cabling.

Powering Down the Server

Detailed steps for safely shutting down the server and disconnecting power cords.

Extending Server from Rack

Procedure for safely extending the server from its rack for access and maintenance.

Removing Server from Rack

Steps to completely remove the server from an HP, Compaq, telco, or third-party rack.

Accessing Product Rear Panel

Instructions for accessing the server's rear panel, including cable management arm.

SAS Hard Drive Blank Removal

Procedure for removing a SAS hard drive blank, with cooling caution.

Hot-Plug SAS Hard Drive Removal

Steps to remove a hot-plug SAS hard drive, including data backup and LED status.

Power Supply Blank Removal

Procedure for removing a power supply blank, with cooling and bay population caution.

Hot-Plug Power Supply Removal

Instructions for removing hot-plug power supplies, considering single vs. multiple units.

Front Right Bezel Removal

Procedure to remove the front right bezel, involving extending the server and removing screws.

Access Panel Removal

Steps to remove the server's access panel, including powering down and extending the server.

Optical Drive Removal

Procedure for removing the optical drive, requiring server power down and access panel removal.

Optical Drive Cage Removal

Steps to remove the optical drive cage, involving powering down and removing the access panel.

Hot-Plug Fan Removal

Procedure for removing hot-plug fans, with cautions on fan bay configurations and blanks.

Power Supply Backplane Removal

Steps to remove the power supply backplane, including powering down and removing power supplies.

SFF Hard Drive Backplane Removal

Procedure for removing the SFF hard drive backplane, involving cable disconnection.

SFF Hard Drive Cage Removal

Steps to remove the SFF hard drive cage, including removing hard drives and backplane.

LFF Hard Drive Backplane Removal

Procedure for removing the LFF hard drive backplane, involving cable disconnection.

LFF Hard Drive Cage Removal

Steps to remove the LFF hard drive cage, including removing hard drives and backplane.

Full-Length Expansion Board Shipping Bracket Removal

Procedure to remove the shipping bracket for full-length expansion boards.

PCI Riser Cage Removal

Instructions for removing the PCI riser cage, with caution on power cords and expansion boards.

Expansion Slot Cover Removal

Procedure to remove various expansion slot covers, with cautions on cooling and components.

Half-Length Expansion Board Removal

Steps to remove a half-length expansion board, involving riser cage and cable disconnection.

Full-Length Expansion Board Removal

Procedure to remove a full-length expansion board, involving riser cage and cable disconnection.

Battery-Backed Write Cache Procedures

Covers removal of BBWC components and recovery of cached data from failed servers.

Removing Cache Module (BBWC)

Detailed steps for removing the BBWC cache module, including power down and riser cage removal.

Removing Battery Pack (BBWC)

Procedure to remove the BBWC battery pack, requiring system power down and riser cage removal.

Recovering BBWC Cached Data

Procedure to recover data from BBWC on a failed server using a recovery station.

Flash-Backed Write Cache Procedures

Covers removal/replacement of FBWC components and recovery of cached data.

Flash-Backed Write Cache Module Removal

Steps to remove the FBWC cache module, including data backup and caution on controller compatibility.

Flash-Backed Write Cache Capacitor Pack Removal

Procedure to remove the FBWC capacitor pack, including data backup and disconnecting cables.

Flash-Backed Write Cache Capacitor Pack Disconnection

Steps to disconnect the FBWC capacitor pack from the air baffle.

Air Baffle Removal

Procedure to remove the air baffle, involving powering down and extending the server.

Fan Cage Removal

Steps to remove the fan cage, including powering down and removing fans.

Heatsink Removal

Procedure to remove the heatsink, involving powering down, access panel, and riser cage removal.

Processor Replacement

Instructions for replacing the processor, with cautions for authorized personnel only.

Processor Removal Procedure

Detailed steps for removing the processor using a processor tool, with safety cautions.

Memory Configuration Guidelines

Information on server memory support, module types, and capacity across sockets.

Advanced ECC Memory Protection

Explains Advanced ECC memory protection, its benefits over standard ECC, and error correction.

Memory Module Population Order

Tables detailing the correct order for installing memory modules for optimal performance.

Memory Population Rules

Rules for installing memory modules, including HP module usage and mixing UDIMMs/RDIMMs.

Memory Population Guidelines

Guidelines for optimal memory module installation to improve performance and power efficiency.

Memory Bus Speed Configuration

How to determine and configure memory bus speeds via RBSU for optimal performance.

DIMM Removal and Installation

Procedure for removing and installing DIMM memory modules, including safety precautions.

Battery Replacement Procedure

Steps to replace the server's real-time clock battery, with critical safety warnings.

Systems Insight Display Removal

Procedure to remove the Systems Insight Display, involving cable disconnection and riser cage removal.

Front Left Bezel Removal

Procedure to remove the front left bezel, involving access panel and riser cage removal.

Power Supply Cage Assembly Removal

Steps to remove the power supply cage assembly, including powering down and removing backplanes.

System Board Removal

Comprehensive procedure to remove the system board, involving many component removals.

HP Trusted Platform Module (TPM) Handling

Information on the TPM, noting it's not customer-removable and requires authorized service.

Cabling

SAS Hard Drive Cabling Instructions

Diagrams and instructions for connecting SAS power cables to the system board.

BBWC Battery Cabling

Diagram showing the cabling for the Battery-Backed Write Cache battery.

FBWC Capacitor Pack Cabling

Diagram showing the cabling for the Flash-Backed Write Cache capacitor pack.

Diagnostic Tools

Troubleshooting Resources Guide

Information on the HP ProLiant Servers Troubleshooting Guide for fault isolation and resolution.

HP Insight Diagnostics Utility

Details on HP Insight Diagnostics for server diagnostics, troubleshooting, and repair validation.

HP Insight Diagnostics Survey Functionality

Describes the survey function for gathering hardware/software information and its use.

Integrated Management Log (IML)

Explains how the IML records and stores system events for monitoring and analysis.

HP Insight Remote Support Software

Recommendation and details for HP Insight Remote Support for proactive monitoring and issue resolution.

USB Support Overview

Details standard and legacy USB 2.0 support provided by the OS and system ROM.

Component Identification

Front Panel Component Identification

Diagrams and labels identifying all components on the server's front panel.

Front Panel LEDs and Buttons Explained

Description of front panel LEDs and buttons, including their status indicators.

Rear Panel Component Identification

Diagrams and labels identifying all components on the server's rear panel.

Rear Panel LEDs and Buttons Explained

Description of rear panel LEDs and buttons, including power supply and network activity indicators.

System Board Component Identification

Detailed diagram of the system board with all connectors, sockets, and components labeled.

System Board Maintenance Switches

Explanation of system maintenance switch positions and their functions, including CMOS clearing.

Diagnostic LEDs Interpretation

Table explaining the status and function of diagnostic LEDs on the system board.

NMI Functionality for Crash Dumps

Describes NMI for generating crash dumps to aid in diagnosing system hangs and reliability issues.

DIMM Slot Identification

Diagram showing the numbering of the 12 DIMM slots on the system board.

Systems Insight Display LED Status

Details the status indicators for NICs, Power Cap, and AMP on the Systems Insight Display.

Systems Insight Display & Health LED Combinations

Explains how system LED combinations and the health LED indicate server status and events.

Hard Drive Bay Numbering

Illustrates SFF and LFF device bay numbering for hard drives.

SAS/SATA Hard Drive LED Indicators

Identifies the Fault/UID and Online LEDs on SAS and SATA hard drives.

SAS/SATA Hard Drive LED Combinations

Interprets combinations of Online/activity and Fault/UID LEDs for drive status.

PCI Riser Cage LED Status

Explains the status indicators for PCI riser cage LEDs related to AC power connection.

Non-Hot-Plug PCI Riser Slot Definitions

Defines slot types, form factors, and riser descriptions for non-hot-plug PCI slots.

Battery Pack LED Status

Details the System Power, Auxiliary Power, Battery Health, and BBWC Status LEDs.

FBWC Module LED Status

Explanation of Green and Amber LEDs on the FBWC module for backup and charging status.

Hot-Plug Fan Configuration and Handling

Information on hot-plug fan installation and cautions for single-processor configurations.

Specifications

Environmental Specifications

Details operating, shipping, and storage temperature and humidity ranges.

Server Physical and Electrical Specifications

Provides dimensions, weight, voltage, current, power, and BTU ratings for the server.

Power Supply Specifications

Details specifications for 460W, 750W, and 1200W power supplies, including input/output parameters.

Hot-Plug Power Supply Calculations

Reference to HP Enterprise Configurator for power supply calculations and heat loading.

CD-ROM Drive Specifications

Technical details for the CD-ROM drive, including disk formats, capacity, and dimensions.

DVD-ROM Drive Specifications

Technical details for the DVD-ROM drive, including disk formats, capacity, and dimensions.

SAS and SATA Hard Drive Specifications

Specifications for 36GB SAS, 72GB SAS, and 60GB SATA drives, including capacity and interface.

Acronyms and Abbreviations

Key Acronyms and Abbreviations

Glossary of common acronyms and abbreviations used in the document.

Related product manuals