Diagnostic tools 76
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
7. Enter the product ID and press the Enter key.
8. Press the F10 key to confirm exiting System Utilities. The server automatically reboots.
HPE ProLiant Pre-boot Health Summary
If the server will not start up, you can use iLO to display diagnostic information on an external monitor.
This feature is supported on servers that support external video and have a UID button or an SUV
connector. When power is available to the server but the server is not powered on, iLO runs on auxiliary
power and can take control of the server video adapter to display the HPE ProLiant Pre-boot Health
Summary.
For additional information, see the following documents:
• iLO 4 User Guide — See the Hewlett Packard Enterprise website
(http://www.hpe.com/info/ilo/docs).
• ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting — See "Troubleshooting
Resources (on page 72)."
HPE Insight Diagnostics
The Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
The Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, boot the server using Intelligent Provisioning.
The Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft Windows and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/InsightDiagnostics). The Insight Diagnostics Online Edition is also available
in the SPP.
HPE Insight Diagnostics survey functionality
HPE Insight Diagnostics (on page 76) provides survey functionality that gathers critical hardware and
software information on ProLiant servers.
This functionality supports operating systems that are supported by the server. For operating systems
supported by the server, see the Hewlett Packard Enterprise website
(http://www.hpe.com/info/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every Intelligent Provisioning-assisted Insight Diagnostics
installation, or it can be installed through the SPP.
Active Health System
The HPE Active Health System provides the following features:
• Combined diagnostics tools/scanners
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