The product has stopped working correctly
If the product stops scanning, follow these steps. After each step, start a scan to see if the product is working.
If the problem persists, proceed with the next step.
1. A cable might be loose. Ensure that the Ethernet, power supply, and power cables are properly connected.
2. Ensure that the product is receiving power.
a. Check that the green LED on the power supply case is on.
b. If the green LED is not on, ensure that power is available to the power outlet or surge protector that
the power supply cable is plugged into, and that the power cable is securely connected to the power
supply and the product.
c. If power is available to the power outlet or surge protector but the green LED is still not on, the power
supply might be defective. See
www.hp.com/support for assistance.
3. Press the Power button to turn off the product, wait 30 seconds, and then touch the Power button again
to turn on the product.
110 Chapter 9 Troubleshooting ENWW
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