Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP
gateway address or the LDAP gateway address. View a configuration page to find the current SMTP and LDAP
gateway addresses. Use the following procedures to check if the SMTP and LDAP gateway addresses are valid.
Validate the SMTP gateway address
NOTE: This procedure is for Windows operating systems.
1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port over
which the product is communicating. For example, type telnet 123.123.123.123 25 where
"123.123.123.123" represents the SMTP gateway address.
3. Press Enter. If the SMTP gateway address is not valid, the response contains the message Could not
open connection to the host on port, 25: Connect failed.
4. If the SMTP gateway address is not valid, contact the network administrator.
Validate the LDAP gateway address
NOTE: This procedure is for Windows operating systems.
1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP gateway
address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway
address.
2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.
ENWW Solve e-mail problems 111
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