Preventing electrostatic damage to equipment......................................................................................................................................33
Personal grounding methods and equipment........................................................................................................................................... 33
Grounding the work area...........................................................................................................................................................................................34
Recommended materials and equipment....................................................................................................................................................34
Cleaning your computer....................................................................................................................................................................................................... 35
Enabling HP Easy Clean (select products only)........................................................................................................................................ 35
Removing dirt and debris from your computer.........................................................................................................................................35
Cleaning your computer with a disinfectant...............................................................................................................................................36
Caring for wood veneer (select products only) .........................................................................................................................................37
Packaging and transporting guidelines......................................................................................................................................................................37
Accessing support information ......................................................................................................................................................................................38
5 Removal and replacement procedures for authorized service provider parts.................................................................................40
Component replacement procedures .......................................................................................................................................................................40
Preparation for disassembly..................................................................................................................................................................................40
Bottom cover .....................................................................................................................................................................................................................40
Solid-state drive............................................................................................................................................................................................................... 42
Bottom speakers.............................................................................................................................................................................................................44
Battery....................................................................................................................................................................................................................................46
Memory modules.............................................................................................................................................................................................................47
Fans ..........................................................................................................................................................................................................................................49
Heat sink ...............................................................................................................................................................................................................................49
Display assembly............................................................................................................................................................................................................. 51
System board .................................................................................................................................................................................................................... 62
Wireless antenna............................................................................................................................................................................................................66
Fingerprint reader cable.............................................................................................................................................................................................67
Fingerprint reader..........................................................................................................................................................................................................68
Transfer board cable....................................................................................................................................................................................................69
Transfer board....................................................................................................................................................................................................................70
Touchpad cable..................................................................................................................................................................................................................71
Touchpad ...............................................................................................................................................................................................................................72
RTC battery ..........................................................................................................................................................................................................................73
Top speakers.......................................................................................................................................................................................................................74
Audio jack..............................................................................................................................................................................................................................75
Top cover with keyboard.............................................................................................................................................................................................76
6 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................78
Using Computer Setup ...........................................................................................................................................................................................................78
Navigating and selecting in Computer Setup ...........................................................................................................................................78
Restoring factory settings in Computer Setup......................................................................................................................................... 79
Updating the BIOS ......................................................................................................................................................................................................... 79
Determining the BIOS version ................................................................................................................................................................... 79
Preparing for a BIOS update....................................................................................................................................................................... 79
Downloading a BIOS update............................................................................................................................................................80
Installing a BIOS update......................................................................................................................................................................80
Changing the boot order using the f9 prompt ..........................................................................................................................................80
TPM BIOS settings (select products only) ...............................................................................................................................................................81
Using HP Sure Start (select products only)..............................................................................................................................................................81
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