HPE ProLiant DL360 - Troubleshooting

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Troubleshooting 191

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Table of Contents3
Illustrated Parts Catalog9
Mechanical Components10
Access Panel Spare Parts11
Pcie Riser Cage Spare Part12
Pcie Riser Blank Spare Parts13
Miscellaneous Blank Spare Parts14
Server Ear and Front Bezel Spare Parts15
Rack Mounting Hardware Spare Parts16
Cable Management Arm Spare Parts17
System Components18
Heatsink Spare Parts19
Processor Spare Parts20
First Generation Intel Xeon Scalable Processors21
31XX Processor Spare Parts22
41XX Processor Spare Parts23
51XX Processor Spare Parts24
61Xx Processor Spare Parts25
81Xx Processor Spare Parts26
Second Generation Intel Xeon Scalable Processors27
32XX Processor Spare Parts28
42XX Processor Spare Parts29
52XX Processor Spare Parts30
62Xx Processor Spare Parts31
82Xx Processor Spare Parts32
DIMM Spare Parts33
HPE 16GB NVDIMM Spare Part34
Persistent Memory Module Spare Parts35
Smart Array Controller Spare Parts36
Pcie Riser Board Spare Parts37
Flexiblelom Adapter Spare Parts38
System Board Assembly Spare Parts39
Expansion Board Spare Parts40
Host Bus Adapter Spare Parts41
Converged Network Adapter Spare Parts42
Infiniband Adapter Spare Parts43
NIC Network Adapter Spare Parts44
Smartnic Network Adapter Spare Part45
Solid State Nvme/Pcie Add-In-Card Spare Parts46
Server Options47
Fan Spare Parts48
Power Supply Spare Parts49
Battery and Capacitor Spare Parts50
Hot-Plug Drive Spare Parts51
Solid State Nvme Drive Spare Parts53
Solid State M.2 Drive Spare Parts55
Solid State SAS Drive Spare Parts56
Solid State SATA Drive Spare Parts59
Microsd Spare Parts62
Systems Insight Display Spare Parts63
Power Switch Spare Parts64
Universal Media Bay Spare Parts65
Drive Backplane Spare Parts66
Cable Kit Spare Parts67
Pensando Distributed Services Platform Spare Parts68
Pensando DSP Ilo Sideband ALOM Module Spare Parts69
Smart I/O (Pensando Distributed Services Platform) Spare Parts70
HPE Ns204I-P Nvme os Boot Device Spare Parts71
Accelerator and GPU Spare Parts72
HPE Trusted Platform Module 2.0 Spare Part73
Customer Self Repair74
Removal and Replacement Procedures82
Required Tools83
Safety Considerations84
Electrostatic Discharge85
Server Warnings and Cautions86
Rack Warnings87
Preparation Procedures88
Power up the Server89
Power down the Server90
Extend the Server from the Rack91
Remove the Server from the Rack92
Remove the Access Panel93
Install the Access Panel94
Release the Cable Management Arm95
Removing and Replacing the Bezel96
Removing and Replacing the Cable Management Arm97
Removing and Replacing the Easy Install Rails99
Removing and Replacing the Ball Bearing Rails101
Removing the Hard Drive Blank104
Removing a SAS/SATA Drive105
Removing a Hot-Plug SAS/SATA Basic Drive106
Removing and Replacing an Nvme Drive107
Removing and Replacing an M.2 SSD108
Removing and Replacing a Uff Drive109
Removing and Replacing a Power Supply Blank110
Removing and Replacing the AC Power Supply111
Removing and Replacing a Fan112
Removing and Replacing a Fan Blank113
Removing and Replacing a Pcie Blank114
Removing and Replacing a Riser Cage117
Removing and Replacing an Expansion Board119
Removing and Replacing the Pensando DSP DSC-25 2P SFP28 Card with the Ilo Sideband ALOM Module121
Decommissioning the Pensando DSP DSC-25 2P SFP28 Card122
Removing the Pensando DSP DSC-25 2P SFP28 Card with the Ilo Sideband ALOM Module123
Replacing the Pensando DSP DSC-25 2P SFP28 Card with the Ilo Sideband ALOM Module126
Removing and Replacing the HPE Ns204I-P Nvme os Boot Device Option129
Removing and Replacing the Boot Device130
Removing and Replacing a Boot Device Drive133
Relocating the M.2 Drive Retaining Latches134
Removing and Replacing a 940QSFP56 X16 Adapter and Auxiliary Card135
Removing and Replacing a Primary Riser Card139
Removing and Replacing the Serial Port141
Removing and Replacing the Intrusion Detection Switch142
Removing and Replacing a GPU in the Primary Riser143
Removing and Replacing a GPU in the Secondary Riser145
Removing and Replacing the Flexiblelom147
Removing and Replacing a Storage Controller148
Removing and Replacing a DIMM149
DIMM-Processor Compatibility150
Removing and Replacing an NVDIMM151
NVDIMM-Processor Compatibility152
DIMM and NVDIMM Population Information153
NVDIMM Sanitization154
NVDIMM Relocation Guidelines155
Recovering Restored Data from an NVDIMM-N DRAM156
Configuring the Server for Nvdimms157
Removing and Replacing a Persistent Memory Module158
Persistent Memory Module-Processor Compatibility160
Configuring the Server for Intel Optane Persistent Memory 100 Series for HPE161
Persistent Memory Module Relocation Guidelines162
Persistent Memory Module Sanitization164
Removing and Replacing the System Battery165
Removing and Replacing the Smart Storage Battery or Hybrid Capacitor166
HPE Smart Storage Battery168
Removing and Replacing a Microsd Card169
Removing and Replacing a Processor Heatsink Assembly170
Removing and Replacing the System Board172
Removing and Replacing the LFF Optical Disk Drive/Display Port/Usb175
Removing and Replacing the SFF Optical Disk Drive/Display Port/Usb178
Removing and Replacing the LFF Power Switch Module180
Removing and Replacing the Systems Insight Display Power Module182
Removing and Replacing the Rear SFF Drive Cage184
Removing and Replacing the 2 SFF Drive Cage186
Removing and Replacing the 4 LFF Drive Backplane187
Removing and Replacing the 8 SFF Drive Backplane188
Removing and Replacing the 10 SFF Drive Backplane189
HPE Trusted Platform Module 2.0 Gen10 Option190
Troubleshooting191
Troubleshooting Resources192
Diagnostic Tools193
Product Quickspecs194
UEFI System Utilities195
Selecting the Boot Mode196
Secure Boot197
Launching the Embedded UEFI Shell198
Intelligent Provisioning199
Intelligent Provisioning Operation200
HPE Insight Remote Support201
HPE Infosight for Servers202
USB Support203
External USB Functionality204
HPE Smart Storage Administrator205
Component Identification206
Front Panel Components207
Front Panel Leds and Buttons209
UID Button Functionality211
Front Panel LED Power Fault Codes212
Systems Insight Display Leds213
Systems Insight Display Combined LED Descriptions215
Rear Panel Components217
Rear Panel Leds218
System Board Components219
System Maintenance Switch Descriptions220
NMI Functionality221
DIMM Slot Locations222
DIMM Label Identification223
NVDIMM Identification225
NVDIMM 2D Data Matrix Barcode226
NVDIMM LED Identification227
NVDIMM-N LED Combinations228
NVDIMM Function LED Patterns229
Intel Optane Persistent Memory 100 Series for HPE Label Identification230
Processor, Heatsink, and Socket Components231
Device Numbers232
Hot-Plug Drive LED Definitions234
Smart Carrier Nvme (SCN) Drive LED Definitions235
HPE Basic Drive LED Definitions238
Uff Drive Components and Leds239
Hot-Plug Fans240
HPE Smart Array P824I-P MR Gen10 Controller242
HPE Ns204I-P Nvme os Boot Device Components243
HPE Ns204I-P Nvme os Boot Device LED Definitions244
HPE Infiniband Hdr/Ethernet 940QSFP 56X16 Adapter Leds245
DSC-25 2-Port SFP28 Card Ports and Leds246
Cabling248
Cabling Overview249
SFF Cables250
SFF Configuration Cable Routing251
SFF Backplane to P824I-P Controller252
SFF Backplane to a P408I-A/P816I-A Controller254
SFF Backplane to P816I-A Controller255
10 SFF Nvme Backplane to Nvme Riser256
SFF Nvme Backplane to Primary Riser257
SFF Rear Backplane to System Board SATA258
10 SFF Backplane to P408I-A Controller259
Additional SFF Cabling260
LFF Cables261
LFF Configuration Cable Routing262
LFF Backplane to P408I-A Controller263
Additional LFF Cabling264
Specifications265
Environmental Specifications266
Server Specifications267
Power Supply Specifications268
HPE 500W Flex Slot Platinum Hot-Plug Low Halogen Power Supply269
HPE 800W Flex Slot Platinum Hot-Plug Low Halogen Power Supply270
HPE 800W Flex Slot Titanium Hot-Plug Low Halogen Power Supply271
HPE 800W Flex Slot Universal Hot-Plug Low Halogen Power Supply272
HPE 800W Flex Slot -48VDC Hot-Plug Low Halogen Power Supply273
HPE 1600 W Flex Slot Platinum Hot-Plug Low Halogen Power Supply274
Hot-Plug Power Supply Calculations275
Websites276
Support and Other Resources277
Accessing Hewlett Packard Enterprise Support278
Accessing Updates279
Remote Support280
Warranty Information281
Regulatory Information282

HPE ProLiant DL360 - Troubleshooting

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