Cable kit spare partsCable kit spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
8SFF U.3 to OCP 2 (port 1) P61248-001
8SFF U.3 to OCP 1 (port 2) P61249-001
2SFF U.3 to MLB Proc 1 P61250-001
8SFF U.3 to MLB Proc 2, P2 P61251-001
8SFF U.3 to MLB Proc 1, P2 P61252-001
8SFF U.3 to MLB Proc 1 P61253-001
8SFF BP, P1/P2 to Pri riser P61254-001
8SFF BP, P3/P4 to Pri riser P61255-001
2SFF x4 BP to OCP1 P65256-001
8SFF BP to OCP1 P65257-001
2SFF U3/U2 to Proc 1, Proc 2 P61258-001
2SFF NVMe/MLB MCIO P61259-001
DA SATA 8SFF x1 to MLB Proc 1 P61260-001
MB to 8SFF BP PWR P61264-001
Customer self repairCustomer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater
flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard
Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
MandatoryMandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace these parts, you
will be charged for the travel and labor costs of this service.
OptionalOptional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you
require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of
warranty service designated for your product.
NOTE:NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour
delivery may be offered at an additional charge where geography permits. If assistance is required, you can contact the Hewlett Packard
Enterprise Support Center and a technician will help you over the telephone or by electronic means. Hewlett Packard Enterprise specifies in
the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where
it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard
Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the
courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
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