l If the test result (shown in Conclusion) is Normal, go to Step 10.
l If the test result (shown in Conclusion) is not Normal, rectify the fault based on the test
result. Then, go to Step 7.
NOTE
If the test result shown in Conclusion is AB all break off or no phone connected, the phone is faulty or
the line between the phone and the MA5612 is not properly connected. In this case, replace the phone or
check whether the line is connected properly.
Step 7 Check whether the service is restored.
l If the service is restored, go to Step 11.
l If the service is not restored, go to Step 8.
Step 8 Perform the 8.3 POTS Subscriber Circuit Line Test with the phone on the hook.
l If all the test results are normal, the voice board is normal. Then, go to Step 10.
l If not all the test results are normal, the voice board is faulty. Then, go to Step 9.
Step 9 User another user port and check whether the service is restored.
l If the service is restored, the original user port is faulty. Allocate another port for the user.
Then, go to Step 11.
l If the service is not restored, go to Step 10.
Step 10 Record the results of the preceding steps in a fault report (see Fault Report Form), fill out the
entire form, and then submit it to Huawei for technical support (see Contacting Huawei for
Assistance).
Step 11 End.
----End
5.3.5 Called Party's Phone Does Not Ring
This section describes how to troubleshoot the fault where the called party's phone does not ring
when called. However, if the called party picks up the phone, the call is still connected.
Location Method
Use the following guidelines to locate the fault:
SmartAX MA5612 Multi-service Access Module
Maintenance Guide
5 Troubleshooting Services Transmitted Through a GPON
Port
Issue 01 (2012-07-25) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
179
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