EasyManua.ls Logo

Huawei SmartAX MA5612 - Blank Screen after Ordering a Program

Huawei SmartAX MA5612
322 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
To Previous Page IconTo Previous Page
To Previous Page IconTo Previous Page
Loading...
Table 4-3 Line and terminal faults
Possibl
e Cause
Judgment Criterion Troubleshooting Method
The
hardwar
e of the
port on
the
MA561
2 is
faulty.
The user can go online after migrating
configurations of the faulty port to a
functional one and ordering the program.
Migrate configurations of the faulty
port to a functional one or replace the
board to which the faulty port
belongs.
The STB
is faulty.
The user can go online after resetting the
STB or using a functional STB and
ordering the program.
Reset the STB or use a functional
STB.
Step 7 Order a program and check whether the user can go online.
l If the user can go online, go to Step 9.
l If the user fails to go online, go to Step 8.
Step 8 Record the results of the preceding steps in a fault report (see Fault Report Form), fill out the
entire form, and then submit it to Huawei for technical support (see Contacting Huawei for
Assistance).
Step 9 End.
----End
4.2.2 Blank Screen After Ordering a Program
Blank screen after program ordering is a fault that a user cannot watch the program after the user
orders a program. When blank screen occurs after a user orders a program, locate the fault
according to the following procedure.
Location Method
When blank screen occurs after a user orders a program, Table 4-4 shows possible causes of the
fault in different scopes.
Table 4-4 Possible causes of the fault in different scopes
Fault Scope
Possible Cause
User terminal The set-top box (STB), and TV cable are faulty.
SmartAX MA5612 Multi-service Access Module
Maintenance Guide 4 Troubleshooting Services Transmitted Through a GE Port
Issue 01 (2012-07-25) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
59

Table of Contents

Related product manuals