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Customer Service Policy
Customer service policy
With the purchase of a HYTORC bolting system (past, present, and future) you have obtained the
latest technology and lifetime, worldwide local support.
Free services:
• FREE User Safety Training upon Receipt of Merchandise
• FREE Semi-Annual User Safety Training on Request
• FREE Annual Safety Seminar on Appointment
• FREE Loaner Tools in case of Product Failure within 24 Hours
• FREE Torque/Tension Consultation/Seminar
• FREE Half Day, First Use Supervision
• FREE Annual Product Inspection on Request
• FREE Product Demonstrations
• FREE 12 Month No-Questions-Asked Warranty
• FREE 5 Year Tool Housing Warranty
• FREE Upgrades during the Lifetime of the Tool to Enhance Safety, Durability, and Function
(Above services are NOT subject to travel expense charges)
Repairs:
• All Repairs are Guaranteed for 6 Months
• Repairs are Subject to Labor and Part Cost, as Outlined in the Official HYTORC Price List
• All Warranty Repairs are FREE of All Charges Including Return-Freight
• All Repairs Will be Tested and Calibrated to Ensure the Highest Quality Repairs
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