Chapter 3. Systems management 135
3.3.6 Data collection using FSM
You can use IBM Flex System Manager to collect and submit support files for a managed
resource. Support files can contain detailed system information used to help diagnose a
serviceable hardware problem, dump files collected from a managed resource, event logs,
and more.
Automatic versus manual data collection
By default, a plug-in FSM tool called Service and Support Manager automatically collects
additional data associated with a serviceable hardware problem, and stores it as a support
file. However, you can also collect support file data manually, even when a serviceable
hardware problem has not occurred.
Service and Support Manager (SSM)
IBM Service and Support Manager monitors, tracks, and captures system hardware errors
and service information, and reports serviceable problems directly to IBM Support using the
IBM Electronic Service Agent (ESA) tool. The IBM Flex System Manager will automatically
monitor for any serviceable problems on your managed hardware and automatically report
problems to IBM service.
IBM Service and Support Manager offers enhanced reporting abilities. It opens service
requests for failed hardware using embedded Electronic Service Agent (ESA). It also collects,
transmits, and manages extended error data including logs and diagnostics. Another added
advantage of SSM is transmission of hardware and software inventory data to IBM using
ESA, which assists in troubleshooting the problem as well as monitor the dependencies.
To access the Service and Support Manager (SSM), click Home menu Service and
Support, as shown in Figure 3-76.
Figure 3-76 Opening Service and Support Manager (SSM)
Tip: If you do not set up the Electronic Service Agent (ESA) then problems will be collected
in the FSM management appliance but will not be reported to IBM, however, you can
always use the FSM itself to monitor and track your serviceable problems.
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