Chapter 2. Introduction to IBM Flex System V7000 Storage Node 77
To use the IBM Assist On-site tool, the SSPC or master console must be able to access the
Internet. The following website provides further information about this tool:
http://www.ibm.com/support/assistonsite/
When you access the website, you sign in and enter a code that the IBM service
representative provides to you. This code is unique to each IBM Assist On-site session.
A plug-in is downloaded on to your SSPC or master console to connect you and your IBM
service representative to the remote service session. The IBM Assist On-site contains several
layers of security to protect your applications and your computers.
You can also use security features to restrict access by the IBM service representative.
Your IBM service representative can provide you with more detailed instructions for using the
tool.
2.7.2 Event notifications
IBM Flex System V7000 Storage Node can use Simple Network Management Protocol
(SNMP) traps, syslog messages, and a Call Home email to notify you and the IBM Support
Center when significant events are detected. Any combination of these notification methods
can be used simultaneously.
Each event that IBM Flex System V7000 Storage Node detects is assigned a notification type
of Error, Warning, or Information. You can configure IBM Flex System V7000 Storage Node to
send each type of notification to specific recipients.
2.7.3 SNMP traps
SNMP is a standard protocol for managing networks and exchanging messages. IBM Flex
System V7000 Storage Node can send SNMP messages that notify personnel about an
event. You can use an SNMP manager to view the SNMP messages that IBM Flex System
V7000 Storage Node sends. You can use the management GUI or the IBM Flex System
V7000 Storage Node command-line interface to configure and modify your SNMP settings.
You can use the Management Information Base (MIB) file for SNMP to configure a network
management program to receive SNMP messages that are sent by the IBM Flex System
V7000 Storage Node. This file can be used with SNMP messages from all versions of
IBM Flex System V7000 Storage Node Software.
2.7.4 Syslog messages
The syslog protocol is a standard protocol for forwarding log messages from a sender to a
receiver on an IP network. The IP network can be either IPv4 or IPv6. IBM Flex System
V7000 Storage Node can send syslog messages that notify personnel about an event. IBM
Flex System V7000 Storage Node can transmit syslog messages in either expanded or
concise format. You can use a syslog manager to view the syslog messages that IBM Flex
System V7000 Storage Node sends. IBM Flex System V7000 Storage Node uses the User
Datagram Protocol (UDP) to transmit the syslog message. You can use the management GUI
or the IBM Flex System V7000 Storage Node command-line interface to configure and modify
your syslog settings.
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