IBM System x3250 Problem Determination And Service Guide

Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find the problem in these tables, see “Running the diagnostic
programs” on page 37 for information about testing the server.
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check
the LEDs on the system board (see “System-board LEDs” on page 35).
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
CD or DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 4364 or Type 4365 server,” on page 59 to determine which components
are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The CD or DVD drive is not
recognized.
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary) is
enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2.
Run the CD, CD-RW, or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD interface board cable
4.
Replace the following components one at a time, in the order shown, restarting
the server each time:
a. CD or DVD drive
b. CD or DVD drive interface board cable
c. CD or DVD interface board
d. (Trained service technician only) System board
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
The CD or DVD drive tray is not
working.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
24 IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

IBM System x3250 Specifications

General

Brand	IBM
Model	System x3250
Category	Server
Language	English